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Ankit Sahu

Ankit Sahu

Case Manager

Followers of Ankit Sahu23 followers
location of Ankit SahuPune, Maharashtra, India

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  • Timeline

  • About me

    Offering 5+ years of experience in technical support, service now, desktop support, escalation management, people management, process management and SLA management.

  • Education

    • Kendriya Vidyalaya

      2012 - 2016
      Bachelor of Engineering - BE Mechanical Engineering

    • Kendriya Vidyalaya

      2012 - 2016
      Bachelor of Engineering - BE Mechanical Engineering

      Activities and Societies: basketball, dancing, stage acts

  • Experience

    • CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED

      Nov 2019 - Apr 2024
      Case Manager

    • CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED

      -
      Senior Case Manager

    • Concentrix Limited Company

      Nov 2019 - now
      Information Technology Specialist / L2

      Keep a check on the number of tickets raised (dial home/ email/chat/ IMS), ensuring right solutioning asper the defined resolution timeframe.Perform root cause analysis of the tickets raised and create inaction plan to resolve the problem to ensureright client satisfaction.Installing and configuring software/ hardware requirements based on service requests.Provide an acceptance and immediate resolution to the high priority tickets/ service.Mentoring a team of technology support specialists and case mentors.Service level and escalation matrix management. Show less

  • Licenses & Certifications