
Alanda Bolden MA
Residential Program Manager

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About me
Specialty Department Supervisor
Education

Syracuse University
2000 - 2005Masters Museology/Museum Studies
Knox College
1996 - 2000Bachelor's degree Liberal Arts and Sciences/Liberal StudiesActivities and Societies:
Experience

Our Mothers Home
Apr 2010 - May 2011Residential Program ManagerDeveloped an environment that set positive standards and respect among residenceDecreased the high rate of 100 calls per month to 911 to zero within the first three monthsDesigned a step program for enrichment and personal developmentProvide in depth staff training of Child and Youth Care Professional Staff on developmentIntroduce diverse experiences to widen the life view of residents and staffSupported the growth of positive self-governing through direct role modelingEstablished a predictable routine that reflected safety, trust and reliability Show less

Books A Million
Sept 2011 - Feb 2016• Began as a bookseller associate and worked to advance each year• Re-established company and professional standards• Directed consistent and thorough training of associates• Created an environment where associates can become leaders among fellow peers• Fostered an environment that promoted strong integrity and being above reproach• Designing a floor plan that supported and enhanced the intrinsic follow of the customer• Boosted moral through encouragement and positive support through open dialog• Established concrete understanding of the importance of customer engagement• Provided unshakable leadership during turbulent times through the seasons• Developed relationships with old and new customer base Show less
General Manager
Feb 2014 - Feb 2016Co Manager
Sept 2011 - Feb 2014

Home Depot
Feb 2016 - Sept 2016Merchandiser* Perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage maintenance designed to enhance the customer experience. * Execute merchandising strategies and ensure products are displayed correctly to drive sales. * Work in teams, with on-site supervision and provide service to multiple departments in the store. * * * Focus is on general bay service, projects and product resets while always keeping safety, accuracy and efficiency at the forefront. * Build and maintain strong relationships with store associates and provide superior customer service to both internal and external customers. Show less

Pier 1
May 2016 - Aug 2018Assistant Manager* Assist the Store Manager in all activities which include maximizing sales, customer service, and profits. * Responsible for successful implementation of support and administrative functions. *Merchandising sales floor and direct the use of patterns, colors, like objects and textures in a statement.* Train and develop talent of staff for growth within the company. * Focus on establishing relationships with customers.*Create an atmosphere of artistic growth and product knowledge. Show less

RÜt Love, LLC
Oct 2016 - nowOwner & CreativeAn exploration of organic creative expression. rUt is the special spelling of root. Love is at the rUt of every creative expression. The energy that is connected to each piece is a visual pouring out of love to up lift and push the world toward a meaningful and whole existence mentally physically and spiritually

Revive Consignment Store
Mar 2018 - nowPrimary DecoratorMaking quick decisive decisions about the design and layout of sale floor minute by minuteAssessing the style, condition and sell-ability of consigned furniture Providing exceptional customer service and creative home design insight and suggestions Developing an unique brand merchandising style

The Home Depot
May 2020 - nowDepartment SupervisorSupervise all specialty departments for Home Depot. Responsible for driving sales, implementing strategies, elevating customer relationships and training employees.
Licenses & Certifications

Residential Child and Youth Care Professional Trainer
University of OklahomaSept 2010
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