Suaad Al Shayeb

Experience

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  Zain

  Apr 2014 - Feb 2019

  -Identify training and development needs within an organization through jobanalysis.-Ensure that statutory training requirements are met.-Evaluate training and development programs.-Help trainers solve specific training problems, either on a one-to-one basis or ingroups.-Have an understanding of e-learning techniques, and where relevant, be involvedin the creation and delivery of E-learning packages.-Organizational and planning skills to manage time and to meet deadlines andobjectives.-Personal commitment to improve my own knowledge and skills.-Initiative and the ability to offer new ideas.-Manage internship programs (JEA, University, and GIP).-Conducting interviews and filtering candidates. Show less

  • Human Recourses -Training and Development Intern

    Feb 2018 - Feb 2019

  • Zain Al Shabab

    Apr 2014 - Jan 2018
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  Nuqul Automotive

  Feb 2019 - now

  Customer Care Officer

  -Contacting customers and asking questions to evaluate service, listening carefully and showing empathy. - Develop and design customer satisfaction surveys using various survey tools.- Handling customer complaints and escalating them to the appropriate department if necessary. - Collaborating with other departments such as sales, service, and parts to ensure that customers’ needs are met, and issues are resolved in a timely manner. - Maintaining accurate records of customer interactions, transactions, comments, and complaints. - Monitor and track customer feedback to identify trends and opportunities.- Develop and maintain relationships with customers to enhance the survey experience.- Maintain and update the survey process to ensure that the surveys are current and relevant.- Provide feedback on survey administration and make recommendations for process improvement.- Handling customer complaints and escalating them to the appropriate department if necessary.- Conducting phone calls with customers after their visit to the dealership or service center to evaluate their experience and addressing any remaining concerns.- Staying up to date with the latest products, services, and trends in the automotive industry to provide knowledgeable and effective customer service.- Improving customer satisfaction rates, data quality and managing monthly competitions between service advisors. - Gathering, analyzing data and submitting reports of all brands to the relevant department heads and management. -Developed comprehensive strategic plans to guide the company's growth and achieve long-term objectives.Collaborated with cross-functional teams to align strategies with the company's vision and mission.- Knowledge of CRM & DMS protocols, providing overall support to sales on a daily basis. - Renewing customers’ insurance policies. Show less