Andrew Britton

Experience

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  US Army

  Nov 2008 - Nov 2011

  Fire Direction Specialist

  While assigned to Alpha 1/38 and HHB 2/18 FAR I Received and evaluated all Fire supportmission orders and directives that populated in the fire direction system simultaneously. Usedjudgment, initiative and training received to interpret information for both emergency and non-emergency fire support missions. I determined priority of responses and initiated the appropriateresponse to each fire support mission by importance of targets assigned to my fire direction system.Established communication links with other elements of a 40 person unit for FM voice and digitalradio transmissions while insuring communications where not lost. Conducted radio transmissions of reports, enemy location and fire support missions. As a member of a orderly room I filed, copied, scanned and maintained Personnel Actions, awards, training requirements and qualifications of soldiers in my company. Created Excel Spreadsheets, PowerPoint slides and used Microsoft Word to create memorandums that were used for Numerous Meetings, investigations, teleconferences and transformed into standard procedures. Separated and shredded all Sensitive materials. I received the Army Achievement Medal, Good Conduct Medal. 2 Certificate of Achievements, 3 Brigade coins and 2 Promotions for hard work and dedication. Show less

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  US Army Reserves

  Dec 2011 - Dec 2012

  Information Systems Operator-Analyst

  Apart of a 3 man shop of the headquarters command brigade in charge of over 5 other companieswhere I collect, analyze and record information received simultaneously. I Collect and compiletraining, personnel actions, personnel physical fitness and qualification records into Excel,PowerPoint and data management programs with a short suspense for teleconference meetings along with interpreting Charts, Graphs and percentages of the brigades mission accomplishments and training required to Superiors. Along with insuring all sensitive items where shredded. Show less

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  Naval Support Facility

  May 2012 - Oct 2012

  Police/Safety Dispatcher

  As a Police/Safety Dispatcher I was in charge of watching all the alarm systems on the naval base along with receiving emergency phone calls to where I needed to quickly make note of important information, dispatch police and emergency personnel such as Fire department and EMS Teams to the scene in a timely manner. While I was a Police dispatcher I was also part of a 4 person team at the Badge and Decal office where I would process Base personnel to be allowed onto the base and collect vehicle information to issue Base decals. Show less

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  CenturyLink

  Feb 2013 - Oct 2013

  Internet Technical Support Agent Tier I

  Under general supervision, in a 24/7 in-bound call center environment, I provide CustomerService, technical and network problem resolutions to customers by performing a question diagnosis while guiding users through step-by- step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, checking physical line connections, assisting with navigating around application menus and troubleshooting email issues. Show less

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  Randstad Digital Americas

  Oct 2013 - Jan 2016

  IT Helpdesk Agent

  - Answered incoming calls, detailing issues in ticketing system with the purpose of resolving the issue during first contact. - Provided Technical and Network problem Solutions to Clients of the Department of Human Services.- Performed troubleshooting on state systems such as Windows 7 Workstations, laptops and any attached peripherals: biometric devices, signature pads, printers, and document scanners.- Performed Troubleshooting on MS office 2008, VPN, and multiple web-based applications.- Reset Active Directory passwords along with PC domain rejoins. Show less

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  Avanco International

  Feb 2016 - Jun 2017

  Service Cordinator

  - Answered incoming calls, emails and tickets with the purpose of resolving on first contact in support of the DHS CAPS Child Accounting and Profile System/CWIS Child Welfare Information System application dealing with OCYF.- Provided Application Issue related solutions by Locating and merging duplicate Information in the SQL database. - Provided Training at OCYF offices across the state on showing to New CAPS users on how to use our system and of updates that have been made to the system. Show less

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  Bergey's Truck Parts & Industrial Supplies

  Jun 2017 - Feb 2018

  Junior Network Administrator

  - Provided technical and network solutions for 12 store locations.- Deployed and configured network equipment during network down situations.- Deployed and maintained Security Camera systems.- Provided server room re-cabling and cabling across multiple stores.- Deployed and supported line of business software.- Reset Active directory password resets for all CTE employees.- Provided on-call support for employees.

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  GDC IT Solutions

  Mar 2018 - Feb 2020

  System Specialist

  - Acting IT Manager for Sadler Health Center- Provide system administration, technical and consulting services to GDC’s clientele consisting of approximately 35 small to medium sized businesses operating in a wide variety of industries in South Central Pennsylvania.- Active Directory administration and Group Policy management.- Responsible for maintaining reliable MS exchange messaging infrastructure for all clients.- Provide on-site field service for installations and upgrades of equipment.- Deployed and supported vertical and line of business applications.- Participated in an on-call rotation to provide 24/7 support and perform proactive systems maintenance.- Provide sales engineering to identify, research and prepare long-term technical solutions to provide to clients and account managers. Show less

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  Sadler Health Center Corp

  Jan 2021 - May 2022

  Information Technology Manager
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  Hershey Trust Company

  Jun 2022 - Nov 2022

  Network Administrator
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  Everound

  Nov 2022 - now

  System Administrator