Vinay Sinthre

372 followers

Bengaluru, Karnataka, India

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Timeline
Skills
Business Strategy
Claims Management
Customer Service Management
Key Performance Indicators
Leadership
Management
Operational Excellence
Operations Management
Partner Relationship Management
Process Auditing
Retail Operations
Team Management
Team Motivation
Teamwork
VOCs
About me
A dynamic professional with nearly 18 years of experience in the areas of Consumer Service, Vendor Management, Product Development, Claim Management,Training & Technical Support and CRM Management Presently associated with Harman International as Leader for Field service Operations. 1.Management & Administration of Service Network operations 2.Conversant in identifying Service Partner & associating with reliable strong channel partners for business excellence. 3.Escalation redress (Legal and Commercial) 4.Audits & Operational Compliance 5.Excellent analytical, inter-personal skills with proven ability in driving numerous quality enhancement, process 6.improvement and cost savings initiatives. 7.Handling different projects associated with Customer Service and cross functional team 8. Contact Center Operations & Various Digital Transformation Projects
Education
- Srimath Educational Institutions
  2001 - 2004
  DECE Electrical, Electronics and Communications Engineering
Experience
- Philips
  Apr 2005 - Feb 2008
  - Assistant Service Manager
    Jan 2007 - Feb 2008
  - Customer Service Executive
    Apr 2005 - Dec 2006
- Philips
  May 2008 - Feb 2013
  - Branch Service Manager
    Aug 2010 - Feb 2013
  - Branch Service Manager
    May 2008 - Jul 2010
- Gibson Innovations
  Mar 2013 - Jan 2018
  Regional Customer Service Manager
- Flex
  Feb 2018 - Apr 2021
  - Senior Manager - Partner Management and Operations
    Nov 2019 - Apr 2021
  - Manager - Partner Program Management
    Feb 2018 - Oct 2019
- HARMAN International
  May 2021 - now
  - Senior Manager I - Customer Service(Leader - Field Operations)
    Oct 2023 - now
  - Manager II - Customer Service (Leader - Field service operations)
    May 2021 - Oct 2023
Licenses & Certifications
- Humble Leadership: The Power of Relationships, Openness, and Trust (getAbstract Summary)
  LinkedIn
  Mar 2022
  View certificate
- Developing a Service Mindset
  LinkedIn
  Mar 2022
  View certificate