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Piolo Dungca

Piolo Dungca

IT Support Specialist

Followers of Piolo Dungca52 followers
location of Piolo DungcaDubai, United Arab Emirates

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  • Timeline

  • About me

    Computer Engineer | IT Manager at Flowork | IT Operations Intern at Concentrix Philippines

  • Education

    • Colegio de Montalban

      2020 - 2024
      Bachelor of Science - BS Computer Engineering

  • Experience

    • Concentrix

      Aug 2023 - Oct 2023
      IT Support Specialist

      Provide first-line technical support to call center agents for hardware, software, and network issues, while diagnosing and resolving problems with desktops, laptops, printers, and peripherals; install, configure, and troubleshoot operating systems and applications; manage user accounts, permissions, email configurations, and security settings; ensure thorough logging and tracking of all IT support requests using ticketing systems; and create and manage system images in line with company policies. عرض أقل

    • Flowork.me

      Sept 2024 - now
      IT Manager

  • Licenses & Certifications

    • Advancing Power Management, Remote Mobile Systems, and Career Development, April 2024.

      Tech Summit

    • Exploring Blockchain, Software Engineering, and Robotics, April 2024

      Tech Summit

    • Robotic Workshop, March 2024.

      Tech Summit

    • Technology for a Better Future, May 2024.

      Tech Summit

    • NCII Computer System Servicing, 2023.

      TESDA: Technical Education and Skills Development Authority
      Jun 2023