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Athena Rivera, PDM

Athena Rivera, PDM

Administrative Assistant

Followers of Athena Rivera, PDM679 followers
location of Athena Rivera, PDMToa Baja, Puerto Rico

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  • Timeline

  • About me

    Executive Office Coordinator • Project Manager • Business, Wellness, Leadership and Human Potencial Certified Trainer • Love humanity and the opportunity to help others

  • Education

    • Universidad de Puerto Rico - Recinto de Rio Piedras

      2008 - 2014
      Bachelor's Degree Communication, Journalism, and Related Programs

      Activities and Societies: National Honor Society, UPRRP Estudiantes Orientadores, Internship: Tu Voto 2012 - 2012 Elections Process as a News Reporter for Radio Isla 1320.

    • Christian Nazarene Academy

      1994 - 2008
      Highschool

      Activities and Societies: National Honor Society, Legislative Internship at the House of Law El Capitolio (2007) working with representative Hon. Bernando "Betito" Marquez.

    • Universidad de Puerto Rico

      -
      Bachelor of Arts - BA Journalism

      Activities and Societies: The National Society of Collegiate Scholars (NSCS)

  • Experience

    • Molinos de Puerto Rico

      Jun 2007 - Jan 2012
      Administrative Assistant

      • Office work in different areas of the company.• Dept. of Operations: working directly with production reports of the flour mills.• Covering vacations in the area of the Laboratory and Customer Service.• Accounting: working with Accounts Payable, process payroll, and Credit.• Human Resources: serving as an assistant at various HR tasks.

    • The Walt Disney Company

      Jan 2010 - Jun 2010
      Entertainment, Character Performer

      • Recognized as a Great Service Fanatic on all performance reviews. • Demonstrated the ability to interact with customers from diverse cultures and backgrounds and commended for multitasking abilities.• Recognized for superior performance and dedicated service commitment.

    • The Walt Disney Company

      Jan 2011 - Aug 2011

      • Official person in charge of attending and translating Latin-American and Portuguese speaking tour group’s visitors at the theme parks. • Assisting as a personal guide to groups of more than hundred persons.• Official translator of any emergency during park hours with persons from Latin-America.• Constantly seeking new ways to improve customer service. • Recognized as a Great Service Fanatic on all performance reviews and merchandise employee of the month. • Recognize with excellent customer service skills.• Inventory analysis and stocking retail.

      • Summer Super Greeter, Guest Relations

        May 2011 - Aug 2011

      • Merchandise

        Jan 2011 - May 2011

    • Molinos de Puerto Rico

      Mar 2012 - Aug 2012
      Production Manager Assistant

      • Working directly with production reports for the raw materials and final product of the flour and rice mills. • In charge of inventory and planning of packaging raw materials and final product.• SAP advance skills.• Maintain quality control. • Implementing proactive procedures and systems to avoid problems.

    • El Día Directo

      Oct 2012 - Jan 2013
      Customer Service Representative

      • Customer service specialist.• Providing service to customers from Time Warner Cable, offering internet, cable, and phone services.• Inbound and outbound calls.• Providing excellent service to maintain and retain customers with dissatisfaction. • ICOMS, CSG & advance skills.

    • Altegra Health

      Jan 2013 - Apr 2014
      Comunity Program Specialist

      • Ability to train, motivate, and supervise customer service employees.• Customer Service Professional.• Quickly and effectively solve customer challenges.• Work direct with beneficiaries of different health plans to provide assistance with government and community programs on health related expenses. • ACCESS, ARC & MMS, advance skills.

    • Oriental Bank

      Aug 2014 - Mar 2016
      Executive Administrative Assistant

    • Americas Leading Finance, LLC

      Mar 2016 - Feb 2017
      Executive Assistant to CEO

    • Access International

      Mar 2017 - Mar 2020
      Regional Sales Director - Caribbean

    • Discover Puerto Rico

      Sept 2022 - now
      Executive Office Coordinator / Project Manager

  • Licenses & Certifications