Nikki Gray

Experience

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  Home Retail Group PLC

  Jun 2006 - Sept 2010

  HR Assistant

  DutiesReporting to the HR administration managerCo-ordinating workflow for the new starters team looking after all internal and external offers for the Retail and Distribution management and all Head Office colleaguesUpdating one of four payroll systems as applicable to the colleagueWas a key player in the Implementation of the new HR model and processes for the Retail and Distribution parts of the businessPart of the team who implemented the new payroll system (Resource link) including UAT testing, process work and testing the systemFront line HR administration dealing with all HR-related issues including policy queries, pay issues and general HR administrationResourcing, which involved managing the recruitment process from start to finish both internally and externally. Show less

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  DHL

  Sept 2010 - Aug 2011

  HR Shared Services Team Leader

  Main achievements:Produced and rolled out “ bite-size” training sessions for all Service Delivery teamsReduced the number of errors made by the team.Part of the DHL Supply Chain CSR & GoGreen teams ensuring everyone is aware of the commitment to CSR & Go Green issues, up and coming events and how to get involvedPartnered with the HR Analyst team to ensure metrics used to support Business Balance Scorecard are accurate and reflect the actual work generated.Duties:Responsible for a team of 5 HR advisorsEnsuring that the work produced is of the highest quality and within the agreed SLAs Escalation for customer complaints ensuring a desired outcome for all involvedEnsuring that the payroll systems are fully up-to-date and accurateCoaching Line managers on policies and best practiceDeveloping the team Show less

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  Norbert Dentressangle UK

  Aug 2011 - Apr 2013

  Central HR Advisor / HR Team Leader

  Main achievements:Constructed, implemented and rolled out a nationwide company site, management and UK induction projectFacilitated and implemented HR policy training for all First Line ManagersImplemented a new way of working to ensure the Central HR team met the business needsImproved the customer service received from the Central HR teamInvolved with the initial presentations, consultation and due diligence for TUPE transfers.Duties:Responsible for a team of 4 within the Central HR team, 1 HR analyst, 2 HR co-ordinators and 1 HR administratorManage and advise on disciplinaries and grievancesAdvise and facilitate the redundancy processAdvise line managers on policy and best practiceEnsured the Central HR team deliver Management Information on timely and accurate basis.Manage the day to day relationships with our external clients and benefit providersOversee the implementation and day to day running of the company car schemeCoach and develop the team into HR Experts Show less

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  Getronics

  Jun 2013 - Dec 2013

  HR Helpdesk Manager
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  Volkswagen Group UK Ltd

  Dec 2013 - May 2021

  Retailer Learning Services To mange a team of 2 HR Services Coordinators to provide an effective and efficient HR Services support for all managers and employees of Volkswagen Group UK Limited. To ensure the HR services team are viewed as a centre of excellence, providing and delivering excellent customer service everytime.Accountable to the Head of HR Operations, the role is responsible for delivering all aspects of HR Operations and Reward administrative support to VWG business.

  • Planning Support Manager

    Dec 2020 - May 2021

  • HR Services Team Leader

    Dec 2013 - Dec 2020
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  Volkswagen UK

  Mar 2017 - Dec 2020

  People Development Support Manager
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  SEAT UK

  May 2021 - Sept 2022

  Network Development Support Manager
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  CUPRA UK

  Aug 2022 - now

  Direct Sales Programme Development Executive