Jodi Cooper, MS, CPCU

Experience

• 

  State Farm Insurance

  Jan 1998 - Jan 2008

  Various Positions

  Held several positions in Property, Auto and Commercial Claims,Training, and Catastrophe Operations. Selected for Leadership Development Program. Project Lead for strategic projects.

• 

  Liberty Mutual Insurance

  Jun 2008 - now

  Responsible for operational results for Liberty Mutual Personal Market and Safeco No-Fault and Medical Claims Departments. Oversee financial metrics, planning, budgeting, staffing, quality control, training, regulatory compliance, facilities management, financial management, vendor mangement and resource allocation. Responsible for the implementation and maintenance of claim handling guidelines, policies, procedures and processes in field claim offices countrywide. Direct and oversee the Examining function of the Examining & Quality Assurance group. Provide consultation in review of complex, highly sensitive cases. Show less

  • Director

    Mar 2021 - now

  • Region Manager - SIU

    Aug 2016 - Mar 2021

  • Director

    Jan 2015 - Aug 2016

  • No-Fault Operations Manager/Director of Examining

    May 2013 - Jan 2015

  • No-Fault Claims Examiner/Consultant

    Sept 2011 - Jan 2015

  • Claim Manager

    Jun 2008 - Sept 2011