Ashutosh P.

Experience

• 

  NTT DATA North America

  Jan 2020 - Nov 2022

  Provides level 2 support to end users for computer, application, system, device, access and hardware issues. Being a Help Desk Senior Technician documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.

  • Services IT Dev. Program Senior Associate II

    Oct 2021 - Nov 2022

  • Services IT Dev. Program Senior Associate I

    Jan 2020 - Sept 2021
• 

  Gartner

  May 2023 - now

  IT Support Specialist

  Responding to client support queries, Providing support in person, over the phone, or via remote access. Diagnosing issues with computer software, peripherals, and hardware. Running software diagnostic tools and physically inspecting hardware systems. Talking to clients through basic problem-solving processes. Providing basic computer training. Installing and upgrading hardware and software systems. Writing training manuals. Following up with clients. Completing support tickets.