Julian Thairo

Experience

• 

  Dishnetwork

  Aug 2005 - Dec 2009

  Lead Systems Analyst

  Served as the primary business requirements analyst and manager for the development and maintenance of legacy systems, including Oracle and E-connect.Key Contributions:1. Operational Optimization: Oversaw South East operations managing $15M in monthly accounts, ensuring optimal resource allocation and efficiency.2. Performance Tracking: Developed a real-time tracking system for field technicians, enhancing visibility and operational effectiveness.3. Process Innovation: Created a calendar management tool that reduced overtime expenses by 15%, streamlining resource scheduling and utilization.4. Data Integrity & Process Improvement: Analyzed and refined system processes to ensure high data integrity, delivering reliable information for business decision-making.5. Metric Implementation: Identified and implemented new performance metrics that boosted team efficiency and resource effectiveness across operations.6. Financial Support: Supported Finance and Billing teams by preparing daily and monthly bank reconciliations, resolving discrepancies, and establishing robust procedural documentation. Show less

• 

  Cbeyond

  Jan 2010 - May 2012

  Business Analyst

  Delivered innovative IT solutions by leveraging SDLC methodologies to identify client and organizational needs, providing agile, system-based solutions.Key Responsibilities & Achievements:1. Stakeholder Liaison: Acted as the primary conduit between internal and external customers throughout the project lifecycle.2. Cross-Functional Collaboration: Facilitated meetings between business and technical teams to address roadblocks, develop workarounds, and monitor project milestones.3. Requirements Documentation: Elicited and documented business requirements through user stories from subject matter experts for each project.4. Project Charter Development: Collaborated with stakeholders to craft comprehensive project charters, clearly defining scope, timelines, and resource needs.5. Dashboard Implementation: Developed and deployed real-time reporting dashboards, resulting in a 10% reduction in activity-based costs.6. Process Improvement: Implemented a process to resolve synchronization issues between Blackberry devices and desktop software, reducing device turnover by 15%.7. Vendor Training: Trained vendors on a new billing and payment system, enhancing data accuracy and reducing resubmission rates by 30%, thereby saving time for the accounting team. Show less

• 

  The Coca-Cola Company

  May 2012 - Nov 2015

  Supported Coca-Cola North America’s Revenue Shared Services department, which manages $12B in annual revenue, as the manager of a team of five associates.1. Strategic Planning:• Established long-term strategic planning initiatives for the financial services team.• Contributed to the development of a multi-year IT roadmap, as well as budgeting and forecasting activities.2. Process & System Optimization:• Supported all transaction-based processes across SAP SD (Order to Cash), SAP FI, and legacy systems.• Automated 60% of manual transactions through the Coke One implementation, enhancing efficiency.• Transitioned 6,750 customers from regular mail to email and EDI, resulting in $47K annual cost savings.• Assisted in the implementation of SAP’s ECC6 system, leveraging financial systems and technical expertise.• Participated in rigorous user testing to ensure project milestones were met with defect-free deliverables.3. Governance & Stakeholder Management:• Created a program governance structure in partnership with functional teams and stakeholders to facilitate regular business process reviews.• Collaborated with stakeholders to continuously assess and improve technology solution offerings.• Managed communication across all organizational levels, effectively leading indirect resource teams including contractors and third-party resources.4. Vendor & Supply Chain Management:• Directly managed vendor relationships to secure cooperation and meet departmental objectives.• Investigated and resolved vendor-related supply chain issues, collaborating with plants, bottlers, and foodservice teams to ensure the timely delivery of Coca-Cola products.5. Team Leadership:• Oversaw talent acquisition, performance management, mentoring, and professional development for the team, ensuring continuous improvement and high performance. Show less Served as the primary liaison between the Program Manager, Solution Architects, and Administrators, ensuring clear communication and effective management of project deliverables.Key Responsibilities & Achievements:1. Project Coordination: Defined and managed the project charter, plan, success metrics, and rollout schedules in collaboration with key stakeholders.2. Risk & Scope Management: Identified, monitored, and mitigated project risks; resolved business process issues and managed scope changes as needed.3. Requirements Gathering: Conducted joint requirements sessions with both business and IT teams, ensuring thorough review and approval of project requirements.4. Resource Allocation: Leveraged matrix management skills to efficiently provision team resources across diverse technical and business environments.5. Status Reporting: Provided regular project status updates to senior management and facilitated periodic update meetings for functional and IT teams.6. Business Process Documentation: Collaborated with internal business users to document requirements and processes that supported their objectives.7. Cost Savings Initiatives: Managed and renegotiated the audio conferencing account, realizing a $40,000 savings on underutilized services.8. Technology Strategy: Contributed to the development and implementation strategies for collaboration technologies, including Microsoft Exchange, Live Meeting, Lync, SharePoint, and video conferencing solutions.9. Training & Onboarding: Monitored project issues, coordinated data validation efforts, and facilitated user training sessions while managing the onboarding/offboarding process. Show less

  • Manager, Finance Services I

    Jan 2013 - Nov 2015

  • Business Systems Analyst

    May 2012 - Dec 2012
• 

  Carters Inc.

  Nov 2015 - Aug 2016

  Management Consultant

  Leveraged financial and technical expertise to manage, support, and implement key operational processes while assisting with the rollout of SAP's Procure to Pay (P2P) module.1. System Transition & Support:• Provided robust accounting systems support to successfully transition Accounts Payable (AP) and Payroll systems to SAP.2. Resource & Project Coordination:• Partnered with technical teams to efficiently coordinate resource allocation during project phases and daily maintenance activities.3. Cross-Functional Collaboration:• Collaborated with various business units to develop strategic solutions for SAP’s P2P implementation process, ensuring alignment with organizational goals.4. Data Analysis & Process Optimization:• Reconciled US Customs accounts to identify trends and transactional behaviors, informing the design of the SAP AP module.• Developed and refined strategic processes critical to Carters Retail, improving reconciliation accuracy and addressing aged accounts.5. Innovative Workflow Solutions:• Worked with the Finance and Vision to Value (V2V) teams to architect a hierarchy-based approval process within SAP.6. Enhanced Reconciliation Practices:• Engaged the finance team to optimize reconciliation processes for Tax, ADP Payroll, and bank accounts, boosting overall efficiency.7. Regulatory Compliance:• Prepared and filed 1042 tax forms for foreign vendors, ensuring 100% compliance with government regulations.8. Strategic Planning:• Developed long-term strategic planning initiatives for both ongoing and integrated processes, ensuring a seamless transition of transactional data from feeder systems to SAP Show less

• 

  Delta Community Credit Union

  Aug 2016 - Feb 2019

  Business Operations & Strategy Manager

  1. Team Leadership & Development:• Directed a team of 15 associates, providing guidance through performance management, mentoring, and continuous feedback.2. Vendor & Partnership Management:• Managed critical relationships with Visa – DCCU and Fiserv – DCCU, ensuring seamless collaboration and service delivery.3. Mobile Deposit Processing:• Oversaw the processing of 470K+ mobile check deposits, totaling approximately $131.6 million in transactions.4. Digital Payment Innovations:• Implemented Mobile Token Services, including Apple Pay, Google Pay, and Samsung Pay, to enhance customer payment options.5. Instant Issue Card Management:• Managed the production and distribution of 138,000 instant-issue cards annually across branch networks.6. Operational Efficiency & Process Automation:• Tracked and managed service and operational performance metrics through detailed monitoring and reporting of daily activities.• Automated key manual processes, achieving a monthly time savings of 32 hours (384 hours annually).7. Collaborative IT Partnership:• Partnered with IT to ensure clear direction and alignment on operational and analytical targets.8. Marketing & Revenue Optimization:• Launched a targeted marketing campaign that boosted card utilization from 35% to 85%, generating an additional $2 million in interchange income.• Implemented an upgraded Account Processing (Enhanced AP) application with Visa, which improved customer engagement through integrated email, text, and phone contact features.9. Strategic Reporting & Risk Management:• Provided comprehensive performance reports to senior management, proactively highlighting issues and risks while devising and executing effective remedial actions. Show less

• 

  Brightwell

  Feb 2019 - now

  Lead a global integrated Card and ATM program for the cruise line industry, providing strategic leadership and operational oversight while managing key partner relationships.1. Strategic Leadership:• Offer high-level insights to executive leadership and participate in setting marketing and sales objectives.• Establish long-term strategic planning initiatives for the operations team.2. Operational Excellence:• Oversee day-to-day operations of the Card and ATM group, ensuring timely project delivery and high performance.• Provide detailed reporting on business unit performance against set objectives.3. Financial & Resource Management:• Manage the P&L and operational needs of a ~$30M portfolio.4. Technology & Product Implementation:• Drive product implementation and enhancements, including the global software migration/upgrade of Entrust Card Printers onboard cruise ships.• Lead the successful migration of the existing Debit and Credit Card provider from Valid to CardPro.• Spearhead the migration of the EMV Chip Card Program to a new chip card that supports contactless payments, managing the global re-issuance of Visa and Mastercard cards.5. Stakeholder & Contract Management:• Negotiate contract details with clients to ensure compliance with regulatory requirements for new products and services.• Collaborate across business units and partner with stakeholders to continuously assess and improve technology solution offerings and onboarding processes. Show less Lead an integrated Card and ATM program for the global cruise line industry, ensuring seamless daily operations and strategic growth.1. Financial & Operational Management: • Oversee the ATMs P&L and operational support for a ~$30M portfolio.2. Vendor Migration & Technology Upgrades:• Successfully migrated the card vendor from Valid to CardPro.• Directed the global software migration/upgrade of Entrust Card Printers on cruise ships.3. Vendor Relationship Management:• Manage key relationships with Entrust (Visa & Mastercard solutions) and FIS (Network Acquire and Processor).4. Innovative Payment Solutions:• Led the transition of the EMV Chip Card Program to a Multos chip card that supports contactless payments.• Oversaw the global reissuance of 300K+ Visa and Mastercard cards as part of the migration to the Multos C3 chip.5. Strategic Leadership & Collaboration:• Provided strategic insights to management and actively participated in the development of goals, marketing, and sales strategies.• Collaborated with stakeholders to identify areas for improvement by continuously evaluating technology solution offerings.6. Contract Negotiations:• Negotiated detailed contracts with clients, ensuring adherence to regulatory requirements for new ATM installations, funding, and card implementation projects. Show less

  • Director Of Field Operations

    Feb 2021 - now

  • Director of ATM Operations

    Feb 2019 - Feb 2021