Juan Curto

Experience

• 

  EF Education First

  Feb 2016 - Aug 2016

  Customer Support Coordinator

  • Translation and interpretation of academic, commercial, and administrative documents• Commercial prospection (B2C) of language programs and activities• Sales coordination alongside EF sales offices worldwide• Creation and distribution of communication supports (posters, newsletters and others)

• 

  Arteloge Hôtels & Restaurants

  Jul 2017 - Aug 2019

  Accommodation Manager

  • Customer retention and loyalty B2C, and international corporate groups (B2B)• Organization and governance of other services (restaurant and maintenance)• Development of business strategies: Yield Management• Competitive analysis of the Lyonnais accommodation market

• 

  Elior Group

  Sept 2019 - Aug 2021

  Site Manager

  • Development and implementation of a business strategy (website, new products and services, and other internal restructurings): increase of the average expenditure and reduction of operational costs• Creation and distribution of communication supports (posters, newsletters and dynamic menus)• Stock and supply management of raw materials• Negotiation (call for tenders) and monthly reporting with the client• Management of a 4 people team and support of a 23 people team (support coordination and organization planning)• Administrative management of two sites (HR, sales, hygiene, and maintenance)• Recruitment and training of new of personnel Show less

• 

  EF Corporate Learning

  Nov 2021 - now

  Program Leadership: Led training programs for Key Accounts in 100+ countries. educating over 25k learners.Cross-Functional Support: Improved product delivery and efficiency across departments, enhancing customer relations.Program Optimization: Boosted program adoption, satisfaction, and renewal rates through data-driven improvements.Systems Integration: Directed technical system design and integrations, enhancing operational performance and client experience.Client Relations & Sales Support: Optimized sales processes and strengthened client relationships, increasing retention and upselling opportunities.DEIB Advocacy: Organized global events promoting diversity, equity, inclusion, and belonging, reinforcing corporate culture. Show less Program Management: Led global programs, raising NPS from 30 to 77. Managed budgets, timelines, and risks, ensuring efficiency and quality.Market Management: Supported 18+ local teams, enhancing operations and product delivery.Quick project turnover & Risk Management: Boosted Key project results through operational excellence, driving renewals and upsells.Global Team Development: Trained new managers, enhancing product knowledge and sales performance.Technical Development: Created automations and implemented solutions, improving operations. Managed 150 teachers from 70+ nationalities, enhancing global teaching effectiveness. Show less

  • Key Account Manager

    Oct 2024 - now

  • Customer Success Manager

    Jul 2023 - Sept 2024

  • Senior Global Program Manager

    Nov 2021 - Jun 2023