Malcolm R.

Experience

• 

  Starbucks

  Aug 2010 - Jul 2013

  Barista

  • Certified Barista with thorough knowledge concerning coffee beans and beverage preparation• Worked with a cash register; ensured the cash drawer remained balanced• Interacted with customers from all demographics • Performed a wide range of tasks, including maintaining a hygienic environment in the store

• 

  Exova Group Limited

  Feb 2012 - Jun 2012

  Human Resource Assistant

  • Had exposure to Payroll, Benefits, Pension and Recruiting• Conducted phone screenings• Good knowledge with the HRM program: Ceridian

• 

  Exova Group Limited

  Apr 2013 - Aug 2013

  Accounting Assistant

  • Familiar with the accounting software program: Microsoft Solomon• Prepared monthly bank reconciliations• Gained practical overall accounting experience

• 

  University of Guelph

  Aug 2014 - Apr 2016

  Barista

  • Worked under the Hospitality Services sector; barista at Starbucks• Served a high volume of customers on a daily basis (Students/Faculty)• Maintained proficient level of work from past experience

• 

  Camis Inc

  May 2015 - Sept 2015

  Reservations Agent

  • Answer inbound calls from customers calling in through multiple provincial parks agency hotlines (ON/NS/NB) • Process reservations/changes/cancellations using proprietary software• Respond to or redirect requests for information, effective at multitasking • Provide information in support of making reservations with efficiency and accuracy

• 

  Investors Group

  May 2016 - Nov 2016

  Consultant

  • Worked as a Consultant• Certified with: MFDA license, LLQP license• Carried out financial planning needs and serviced clients

• 

  Samsung Electronics

  Feb 2017 - Aug 2017

  Refund/Return Analyst

  • Hired as a Temp: Worked as a Refund/Return Analyst• Verify/validate product & customer information; Reporting and Analysis of Returns/ Refunds;• Provide direction and follow-up with partnering logistics companies to pick up defective units• Coordinate with Legal and Finance departments to process Cheques and release in timely manner• Had exposure to data entry in relation to Onetimers & Mileages in the Warranty department

• 

  Amer.com

  Sept 2017 - Feb 2018

  Marketing Associate

  • Office Administrator & Marketing Associate • Operating Seller Portal: Online marketplaces such as Amazon, Newegg, Shopify (USA & Canada)• Assisting with the warehouse management and verifying products are shipped out appropriately• Microsoft excel reporting on online sales (Weekly/Monthly basis); Utilizing competitive pricing and promotions to generate market presence/growth

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  TriOS College Business Technology Healthcare

  Feb 2018 - Sept 2018

  Admissions Representative
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  Media Experts

  Jan 2019 - Aug 2021

  • Programmatic Media Coordinator

    Mar 2020 - Aug 2021

  • AdOps + BI Coordinator

    Jan 2019 - Mar 2020
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  StackAdapt

  Nov 2021 - now

  • Account Manager

    Jul 2023 - now

  • Senior Programmatic Strategist

    Dec 2022 - Jun 2023

  • Programmatic Strategist

    Nov 2021 - Dec 2022
• 

  Zèle Cannabis-Infused Craft Beverages

  Mar 2023 - now

  Brand Ambassador