Stephanie Lefakis

Experience

• 

  PB’s Diner & Tap Room

  Jan 2003 - Jul 2018

  Co-Owner & Operations Manager

  → Managed all aspects of a restaurant’s daily operations including accounts payable, accounts receivable, payroll and taxes, third-party/vendor relationships, hiring, training, marketing and website development.→Established confidence from employees and maintained inclusive leadership while managing a staff of 35 people; handled all human resource responsibilities including scheduling, coaching and conflict resolution. → Maintained accounting and payroll timelines and deadlines, and ensured all timekeeping task were completed accurately and efficiently to guarantee all employees were paid on time without cause.→ Helped to transform a small and outdated diner into a larger restaurant and tap room, oversaw renovations and upgrades to the interior decor and worked with suppliers and designers to capture new look. → Collaborated with co-owner and staff on operational changes, menu adjustments and new processes that supported the growth of the business and that worked to maintain exceptional customer satisfaction.→ Developed the website approach and worked with graphic designers to capture the needs of the business and handled all design draft reviews and content creation; maintained all collateral (menus, publications).→ Coached and mentored employees and ensured there were open lines of communication between management and staff; proactively resolved innumerable issues relating to staff, suppliers and customers. Show less

• 

  The Ops Studio - Operations Strategist

  Oct 2018 - now

  • Founder & CEO

    Jul 2019 - now

  • Operations Specialist

    Oct 2018 - now