Stephanie Lefakis

Stephanie Lefakis

Co-Owner & Operations Manager

Followers of Stephanie Lefakis301 followers
location of Stephanie LefakisHaddonfield, New Jersey, United States

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  • Timeline

  • About me

    ✨Fractional DOO | Online Business Manager | Hiring Specialist | Strategic Partner✨ I work with successful CEOs to accelerate their business growth through strategic planning, operations support and team management 🔥

  • Education

    • The Art Institute

      -
  • Experience

    • PB’s Diner & Tap Room

      Jan 2003 - Jul 2018
      Co-Owner & Operations Manager

      → Managed all aspects of a restaurant’s daily operations including accounts payable, accounts receivable, payroll and taxes, third-party/vendor relationships, hiring, training, marketing and website development.→Established confidence from employees and maintained inclusive leadership while managing a staff of 35 people; handled all human resource responsibilities including scheduling, coaching and conflict resolution. → Maintained accounting and payroll timelines and deadlines, and ensured all timekeeping task were completed accurately and efficiently to guarantee all employees were paid on time without cause.→ Helped to transform a small and outdated diner into a larger restaurant and tap room, oversaw renovations and upgrades to the interior decor and worked with suppliers and designers to capture new look. → Collaborated with co-owner and staff on operational changes, menu adjustments and new processes that supported the growth of the business and that worked to maintain exceptional customer satisfaction.→ Developed the website approach and worked with graphic designers to capture the needs of the business and handled all design draft reviews and content creation; maintained all collateral (menus, publications).→ Coached and mentored employees and ensured there were open lines of communication between management and staff; proactively resolved innumerable issues relating to staff, suppliers and customers. Show less

    • The Ops Studio - Operations Strategist

      Oct 2018 - now
      • Founder & CEO

        Jul 2019 - now
      • Operations Specialist

        Oct 2018 - now
  • Licenses & Certifications

    • Certified Online Business Manager

      International Association of Online Business Managers (IAOBM)
      Nov 2019
      View certificate certificate
    • Director of Operations

      The Ops Authority, certifying Director of Operations
      Jan 2020