Monika Hao

Experience

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  Hataitai Medical Practice

  Jan 2015 - Feb 2016

  Medical Receptionist
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  World Vision

  Aug 2015 - Jun 2016

  Youth Ambassador NZ

  Blessed to have been picked as a youth ambassador for World Vision in 2015 to raise awareness about the Syrian Refugee crisis

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  De'Longhi Group

  Aug 2016 - Nov 2017

  Brand Ambassador
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  Victoria University of Wellington

  Feb 2017 - Jun 2017

  Marketing Tutor
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  Assurity Consulting

  Jan 2018 - Dec 2019

  Test Analyst/ Management Support

  Supported Inland Revenue's largest Business Transformation project by providing Management Support and Testing.+ Analysed requirements and engaged with subject matter experts to fulfil gaps+ Managed a team in test creation and UAT and system testing+ Gained experience working in scrum, agile and waterfall environments eg. participating in sprints and running retrospectives+Completed other varied tasks such as procurement, designing and implementing directories on +Confluence, and fulfilling assistant requests to the Test Lead+ Managed bugs using MS suites and Jira and produced detailed reports+ Planned, lead and presented at meetings and provided consistent communication with key stakeholders and team leads Show less

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  New Zealand Media & Entertainment (NZME)

  Nov 2021 - May 2023

  Business Operations Analyst

  NZME is New Zealand's largest media company. My role involved+ Owning our in-house CRM with an active database of 95,000+ customers + Performing current state and opportunity impact assessment, using cost/benefit analysis and other relevant metrics+ Gathering, translating and writing up high quality business requirements/ user stories + Planning and completing user acceptance, system and functionality tests and co-ordinating technical projects+ Extracting and analysing data from multiple sources (eg. SQL, GA, Genesys Cloud) for reporting and business casing+ Working closely with stakeholders, developers and management across teams+ Ensuring quality outcomes by collaborating with delivery teams throughout my implementation Show less

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  Formation Technology

  Sept 2023 - now

  Business Analyst