Ranjan Kundu

Experience

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  PCS

  Jan 2004 - Jan 2005

  Technical Team Member

   Collaborated with over 700 users in Kolkata circle & West Bengal circle. Resolved hardware & networking troubleshooting and application related problems. Handled & resolved day-to-day call logged through Manage-now. Attended problems related to various applications like Lotus Notes,MS Office, Antivirus & OS Handled IBM online Asset Management Tool (AMT) independently. Looked after the Network & System Security Management through NESSUS. Working with 20 engineers for Kol & ROB circle. Successfully completed W2W EUS Asset Inventory. Interacted with vendor for all vendor related calls Resolved hardware & networking troubleshooting and application related problem. MIS Report for call details MIS Report for call details. Show less

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  CMS (Pvt) Ltd.

  Jan 2005 - Jan 2007

  Project Coordinator

   Successfully moved the application servers & file servers between office. Successfully rolled out the Desktop & Laptop refresh project. Maintained security documents, Basic Hygiene Process & Audit process and documentation. Successfully rolled out Operation system upgrade project. To do the link failover testing for Telemedia . Developed & maintained excellent customer relationship through deep engagement and delivered continuous value by meeting client’s expectations and handled issues. Collaborated with IBM, Bharti Mobility & Telemedia projects regarding any kind of escalation. Show less

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  NetConnect

  Jan 2007 - Jun 2007

  Network Manager

  Execute different projects like - Vlan standardization projects , FW rules clean up and compliance, and FW rules consolidation project etc.

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  IBM India Private Limited

  Jul 2007 - Feb 2021

  Core Competencies IT Operation Management Project Deployment Management IT Service Delivery Management ITIL Process Management Service Desk Management Incident/Problem Management IT Infrastructure Management Standard Compliance Management Client Relation Management Team & People Management

  • Service Delivery Manager

    Oct 2017 - Feb 2021

  • IT Service Delivery Manager

    Jul 2007 - Oct 2017
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  IBM

  Apr 2021 - Apr 2022

  IT Service Management - IBM Qantas Airways ( Australia ) Project .
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  Kyndryl

  Oct 2021 - Apr 2022

  IT Service Management ( INPEX Australia Project )
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  HCLTech

  Apr 2022 - now

  Currently working as a Project Manager in HCL - SAP project, I am handling a team of 20 members, who manage the end to end delivery of the project. Technical Specialist in HCL - Suncore project, Canada.

  • Project Manager - SAP ISBN

    Jan 2024 - now

  • Technical Specialist - Suncor, Canada

    Apr 2022 - now