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Akouavi Agbavon

Akouavi Agbavon

Customer Service Specialist

Followers of Akouavi Agbavon270 followers
location of Akouavi AgbavonOldcastle, County Meath, Irland

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  • Timeline

  • About me

    Customer Service Representative

  • Education

    • Munich DIDACT

      -
      Higher National Diploma Business and Personal/Financial Services Marketing Operations

    • Institute of Managment Accra

      -
      Higher National Diploma Marketing/Marketing Management, General

  • Experience

    • Lufthansa InTouch

      Jan 2007 - Jan 2020
      Customer Service Specialist

    • Infosys BPM

      Jan 2020 - Feb 2022
      Process Executive

    • Foundry

      Feb 2022 - Apr 2023
      Lead Generation Executive at Foundry (International Data Group)

      Responsibilities: • Representing and branding IDG services by making professional outgoing calls to prospective clients.• Building customer’s interests in the services and products available.• Engaging and communicating with clients on outgoing calls to share information and conduct surveys.• Gathering and recording accurate client details, and maintaining/updating/completing databases as new information is gathered (E.g. Using Microsoft excel, Microsoft word and iCall softwares).• Generating leads for various business campaigns on behalf of different companies (IBM, Dell, Intel etc).• Researching companies, client's information, products, services and campaigns.• Forwarding data and reports to clients viaemail.• Contributing to projects, process improvements and other duties as required. Weniger anzeigen

    • Xenon arc

      Apr 2023 - now
      Customer Service Representative

  • Licenses & Certifications

    • Tourism

      IATA
      Sept 2015