Ronte D. Foster

Experience

• 

  Amtrak Client Services

  Jun 1997 - May 1999

  Help Desk/Technical Intern

  While working for Amtrak Client Services my responsibilities and duites were as followed:Provided helpdesk support and resolve problems to the end user’s satisfaction.Monitor and respond quickly and effectively to requests received through the IT helpdesk.Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority. Modify configurations, utilities, software default settings, etc. for the local workstation.Utilize and maintain the helpdesk tracking software.Document internal procedures.Assist with onboarding of new users.Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.Install, test and configure new workstations, peripheral equipment and software.Maintain inventory of all equipment, software and software licenses.Report issues to the Service Desk for escalation. Manage PC setup and deployment for new employees using standard hardware, images and software.Perform timely workstation hardware and software upgrades as required.Maintained daily, nightly and weekly server and user account backups. Show less

• 

  Boys & Girls Clubs of America

  Sept 1998 - Feb 2000

  Student Computer Lab Technician

  As the Student Computer Lab Technician for the Frank W. Ballou Senior High School Branch my duties incuded:Document internal procedures.Assist with onboarding of new club membersEnsure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.Install, test and configure new workstations, peripheral equipment and software.Maintain inventory of all equipment, software and software licenses.Performed workstation hardware and software upgrades as required. Show less

• 

  U-Haul International, Inc.

  May 2000 - May 2002

  Marketing Company Storage Manager

  As the Marketing Company Storage Manager my duties and resposiblites inclued the following:Handled detailed documentation and records related to the preparation of the Seize and Sale procedures for delinquent storage accounts.Making collection calls.Taking inventory.Securing delinquent rental units.Preparing certified mailings, placing newspaper ads and generating of legal notices for lien sales.Scheduling and supervision of Auctioned lien sales of delinqunt rental units. The MCSM position also required outdoor activities such as walking, cutting or drilling of storage unit locks.Traveled within the marketing company to various UHaul centers with onsite storage and standalone storage centers with "Live-On-Site” storage managers. Show less

• 

  Boys & Girls Clubs of America

  Apr 2002 - Apr 2004

  Assistant Branch Director & PC Lab Tech

  As the Assistant Branch Director and Student Computer Lab Technician for the Frank W. Ballou Senior High School Branch my duties incuded:Equiment inventory Membership AuditsEvent Calender creation and implentationMember TransportClub Event supervisionComputer TroubleshootingDaily Operations supervisionClub Budget AuditDocument internal procedures.Assisted with onboarding of new club members.Ensured each workstation in the Student Lab has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.Install, test and configure new workstations, peripheral equipment and software.Maintain inventory of all equipment, software and software licenses.Manage PC setup and deployment for new employees using standard hardware, images and software.Perform workstation hardware and software upgrades as required.Maintained daily, nightly and weekly server and user account backups. Show less

• 

  Hawk One Security

  May 2004 - Sept 2008

  Special Police Officer
• 

  U.S. Security Associates, Inc.

  Sept 2008 - Apr 2012

  Special Police Officer
• 

  Allied Universal

  Apr 2012 - Apr 2018

  Special Police Officer

  I work for a private security firm as a Special Police Officer contracted to the District of Columbia Government. A Special Police officer is a sworn in law enforcement official in the District of Columbia with the same policing powers as a regular law enforcement officer. I have 10 years of security & law enforcement training. 6 year of those 10 includes Armed Security & Policing.Training/Skills includes:CompTIA Security+ CertifiedPC Repair & Maintenance (Non-Certified)First Aid/AED (Certified)DC Municipal Code & Regulations (DC Laws)Health Insurance Portability and Accountability Act (HIPAA) Compliance trained.Handgun Operator Certified (.38 Special)Allied Barton Security Services Customer Service Training. Show less

• 

  SECURITY ASSURANCE MANAGEMENT, INC.

  Apr 2018 - now

  Special Police Officer

  I work for a private security firm as a Special Police Officer contracted to the District of Columbia Government. A Special Police officer is a sworn in law enforcement official in the District of Columbia with the same policing powers as a regular law enforcement officer. I have 10 years of security & law enforcement training. 6 year of those 10 includes Armed Security & Policing.Training/Skills includes:CompTIA Security+ CertifiedPC Repair & Maintenance (Non-Certified)First Aid/AED (Certified)DC Municipal Code & Regulations (DC Laws)Health Insurance Portability and Accountability Act (HIPAA) Compliance trained.Handgun Operator Certified (.38 Special)Allied Barton Security Services Customer Service Training. Show less