Jonathan Josue Vasquez Gomez

Experience

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  Sykes Enterprises, Incorporated

  Jan 2010 - Jan 2017

  Senior Customer Service Representative

  Description of your duties and related accomplishments: • Technical assistance to customers via telephone and email.• Customer service and follow-up of solving logistical problems, validation of guarantees, repair and exchange of electronic products.• Human resource planner, reporter preparation and personnel assistance, communication between operations and management, data analysis for performance improvement according to ASL and recommendations. Visa mindre

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  TELUS International Central America

  Sept 2017 - Dec 2018

  Tech Support Specialist

  Description of your duties and related accomplishments for a top internet brand: • Provide top quality technical customer support• Understand technical issues and provide resolution effectively• Manage issues by priority in a timely manner• Explain a technical topic to non-technical customers• Learn how to set the right expectations with customers

• 

  DXC Technology

  Jan 2020 - Dec 2023

  Service Delivery Specialist

  Description of your duties and related accomplishments: • Systems and network monitoring.• First level diagnosis, resolution and/or escalation.• Monitoring and management of batch processes and backups.• Defined event management, following standardized procedures.• Wintel, UNIX / LINUX, BBDD, storage, backup, network and other market technologies.

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  Excis Compliance

  Dec 2023 - now

  Technical Support Engineer

  Description of your duties and related accomplishments:IT Operations & Support.• Diagnose and resolve hardware, software, and network issues through phone, email, and in-person support.• Efficiently manage incidents and service requests to minimize downtime.• Deliver high-quality technical support to internal business users, ensuring seamless operations.• Install, maintain, and provide ongoing support for applications and software updates.• Prioritize and manage multiple open cases and small-scale projects effectively.• Contribute to the development and refinement of IT policies, processes, and procedures.• Ensure compliance with industry standards and internal operational guidelines.• Perform daily system monitoring to maintain optimal performance and security. Visa mindre