Vlatka Findrik

Experience

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  Nardini d.o.o.

  Sept 2001 - Dec 2003

  German Teacher

  Teaching adults (in the companies Tehnika d.d. and Siemens d.d.)– individually and in groups, all kinds of translations - student contract

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  Magnum HR International d.o.o.

  Jan 2004 - Jul 2006

  Project Manager Assistant

  - Logistics and administrative management of reconstruction and re-opening of the hotels Apoksiomen, Astoria and Bristol (2004 /2005 Mali Lošinj and Opatija)- Establishment and management of the first and largest fleet for luxury yacht charter in Croatia (Magnum Nautica d.o.o.)- Coordination of import and export- Human Resource Management- Office Management- Composing all legal and accounting documentation- Translations

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  Magnum Global d.o.o.

  Jul 2006 - Feb 2014

  Procurator and Office Manager

  - Representation of companies in all legal matters (procurator in 13 companies)- Representing the interests of the Austrian owners, execution of their decisions and regular reporting- Search for the optimal legal and tax solutions- Human Resource Management- Travel office manager for office Zagreb, control of sales and all charter activities- Preparation of financial plans, cost control, control of payments- Responsible for the books and lists required by law or internal regulations- Purchasing activities, coordination of import and export- Translations and on-demand authentication of translations (as a court interpreter) Show less

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  Valamar Hotels & Resorts

  Feb 2014 - Mar 2015

  Assistant of corporate Food & Beverage Director

  - Assistance to F&B director and CEO in all F&B activities in 23 hotels and 26 outlets- F&B project management and administration; planning, calculations and reporting- F&B planning and reporting- Implementation of new products, price lists defining and preparations of menus (including translation to English and German)- Control of reclamations for F&B products and services - Organization of F&B events (tastings, presentations) and reporting- Development of SOP-s and guidelines in F&B offers Show less

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  Podravka

  Apr 2015 - Jan 2019

  - Head of hospitality business unit of the company - 10 restaurants and 8 bars, team of 80 employees- Budget, Staff & Investment planning, implementation and reporting- Decisions about food and beverage offer and prices (menus and beverage lists), implementation of new F&B products- Purchase activities - Ensuring food safety, proper preparation and quality of food & service, customer and employees satisfaction- Planning selling activities, marketing ideas for upselling- Project manager for restaurant and bar projects (opening new ones, equipment investments, staff & organization planning) Show less - Project manager for Food Solution projects – 2 projects successfully finished (central kitchen/factory for production of readymade fresh meals and new restaurant for employees – 1200 meals per day) and numerous external projects- Leading of projects, coordination of the project team, budget planning, cost control, time plans, reporting- Active participation in purchasing and sales activities- Assistance to Senior Vice President for Food Solution in all his activities (budgeting and financial plans, invoices and contracts, employees, customer service…) - Participation in development of standards & new products for HoReCa customers Show less

  • Gastronomy Director

    Jul 2017 - Jan 2019

  • Project Manager - Food Solution

    Apr 2015 - Jul 2017
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  Assist Digital

  Jan 2019 - now

  CS Trainer Multilanguage

  - Coordination of work and operational management of assigned activities or areas in order to expand, divide and achieve the qualitative and quantitative goals and maximum efficiency- Providing initial training, regular updates and expert support to the employees (customer support for travel and accommodation services)- German language courses (tourism related terminology of the client and soft skills practice)- Quality evaluation of the phone calls and written communication with customers, providing feedback- Coaching, executing action plans- Supporting HR in interviews Show less