Ngerebara M

Experience

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  Bullock Music Limited

  Jul 2019 - Jul 2020

  IT Support Specialist

  - Improved service delivery and response times by 25% through the implementation of a centralized knowledge base, facilitating efficient issue resolution and knowledge sharing.- Proactively identified and addressed IT issues, resulting in a 20% decrease in user-reported incidents and minimizing downtime.- Reduced system-related incidents by 25% through proactive monitoring and troubleshooting of system and network operations.- Exceeded service level agreements with a 95% first-call resolution rate for hardware, software, and network issues, enhancing user satisfaction. Show less

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  Bole Festival

  Feb 2021 - Apr 2023

  IT Support Specialist

  - Slashed customer ticket resolution time by 30% through the implementation of streamlined support processes and tools, significantly enhancing overall efficiency.- Spearheaded the setting up and configuration of ticket payment projects, ensuring secure and efficient payment processing for over 100,000 attendees.- Maintained a 99.9% uptime for the festival's ticketing site during peak sale periods through meticulous management and optimization efforts.- Amplified customer engagement by 40% through the strategic integration of interactive elements into events, leveraging technology to create immersive brand experiences Show less

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  MSI Reproductive Choices UK

  Jun 2023 - Oct 2023

  Data Analyst

  - Achieved a 40% enhancement in data quality and reliability by leading the implementation of robust data cleaning and validation processes.- Improved data retrieval time by 30% through the strategic optimization of database structure and queries, and deployment of automation tools.- Led cross-functional teams to develop and implement data governance policies, ensuring compliance with industry regulations and standards.- Achieved a 99.9% uptime rate for marketing campaigns by ensuring seamless data availability and accessibility through expert technical support and proactive issue resolution- Built interactive dashboards to track key performance indicators (KPIs) and provide real-time insight into product performance, user behavior and conversation rate to drive continuous product improvement. Show less

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  Generation UK & Ireland

  Nov 2023 - now

  Cloud Engineer

  - Enhanced system reliability by 40% through proactive development of abnormal indicators, deployment of automated monitoring systems, and ensuring uninterrupted operations.- Drove digital transformation by migrating from legacy systems to GCP, resulting in a 50% improvement in system performance, and scalability, and positioning the client for future growth.- Managed Active Directory, user accounts, permissions, and group policies, ensuring robust network security and compliance with regulatory standards.- Implemented agile methodologies to accelerate time-to-market delivery, enhancing collaboration and streamlining operations. Show less