Tunde Adetunji ACE,ITIL,OCA,SCSA,SCNA,SFC,SODFC,SMC

Experience

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  Ministry of Science and Technology

  Feb 2007 - Feb 2008

  System Analyst

  corp member

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  Computer warehouse group

  May 2009 - May 2011

  Data center Operations
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  Comviva Technologies Limited

  Jan 2011 - Apr 2015

  • Senior VAS Support Engineer

    May 2011 - Apr 2015

  • Senior VAS Support Engineer

    Jan 2011 - Jan 2014
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  GTS-Infotel Nigeria LTD

  Apr 2015 - May 2015

  VAS Technical Manager
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  IBM

  Jun 2015 - May 2016

  Telecoms Business Operations Specialist
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  MOBILEUM TECHNOLOGIES PRIVATE LIMITED

  Jun 2016 - Oct 2017

  Telecommunications Specialist

   Managing Operations from majorly Africa and rest of the world (-Nigeria-Niger-Chad-Zambia-Ghana-Bukina Faso-Gabon-Madagascar-Seychelles-South Africa-Tanzania-Kenya-Malawi-Uganda-Mali Served as Support Service Manager for vendor company (Mobileum formerly known as Roamware)specialized in various telecommunication roaming application, Network Monitoring System and Mobile BigData platform for generating high revenues to GSM operators across the Globe. Handling of trouble-ticket raised by customer via Incident management Console; ensuring clean and smooth closure of the ticket raised by customer according to agreed SLA. Planning and coordinating improvement, quality of service (QoS) with customers via webinar, conference call and on site visitation. Coordinating change request, patch upgrade and SLA/KPI reviews. Analysis of the requirement document and identifying the test cases for Acceptance Document Performing thorough testing of the product while adhering to the Roamware standard of product functioning and to cater to the clients specific demands for system or product Participate in the development, review and implementation of product upgrade/patch and installation processes. Provide technical training for rest of Operations staff and Customers (where required) on Roamware products. Mobileum Applications: Smart Gateway Location Register, Outreach Messaging, Border Roaming Gateway, Network Traffic Redirection, Roaming Quality Monitoring(RQM), Inbound Retention Traffic Monitoring System,(Unified System –VMS/VSMS) RMI-Roaming Monitoring Intelligence RSC – Roaming Service Controller comprises of suites of products –RoamWallet+,Data Roam Planner+ , Data bill shock solution,Roam Policy and QoS Controller Ability to understand external component interface with RSC such as MSC,GMSC,HLR,SGSN,GGSN (via SS7 links) and IPProbe (via IP links) Show less

• 

  Flytxt B.V.

  Nov 2017 - now

  Senior Engineer Big Data Operations Level 4

   Key SPoC between Customer and FlyTxt from an ongoing Product Operations perspective for MTN Nigeria Weekly/Regular round-up meetings with OpCo IT and Business w.r.t Operational Issues as well as New Requirements/Rollouts. Work towards analysis and resolution of Operational Issues at an L1/L2 level within the defined SLAs. Escalation of unresolved issues to backend SME/L3 team as necessary and follow-up until closure. Responsible for Change Management onsite (Deployment of new patches/releases with support from backend teams as necessary) Training/Handholding of OpCo Operations team as it is required as part of Scope of work Liaising with Sales & Account Mgmt, BAs/BA Lead, Service Delivery Manager w.r.t new requirements/change requests. Ability to manage 2-3 Customers/installations in same or nearby countries and willingness to travel on short notice to assigned countries/customers locations. Show less