Paul Brady

Experience

• 

  Virtual Games

  Jan 2002 - Dec 2005

  Running the store, all duties a manager would do.

  • Manager

    Feb 2002 - Dec 2005

  • Sales Assistant

    Jan 2002 - Dec 2005
• 

  National School of Government

  Oct 2006 - Jan 2007

  CRM Tech support
• 

  Fujitsu

  Jan 2007 - Sept 2011

  24 hour operations monitors the military network via NETCOOL webtop 24 hours a day, monitoring the network it is our responsibility to check a server’s status or problem when alerts appear within NETCOOL, we also monitor security through the same system, any virus alerts or security threats appear it is our responsibility to liase with your security operations department: Main duties are:-• Monitoring of DII/F defence network infrastructure for server alerts such as cluster failures, ping timeouts, UPS failures etc.• Monitoring of DII/F defence security for alerts such as viruses found and account login failures• Connecting to servers via DRAC and remote desktop• Server Reboots via DRAC or Remote desktop• Server Pings through command prompt• Server Patching• Liasing with various resolver groups regarding network issues• General use of NETCOOL Webtop• Laptop configuration using NETCOOL SM Operations• Maintaining a good team environment• Reporting to management and senior staff• Working out of hours 12 hour shifts (shift work)• McAfee E-policy orchestrator (EPO) updates• Use of active directory• Daily use of Citrix neighbourhood• Maintaining a high level of appearance due to regular MoD visits• XGSI mail transfer 24 hours a day• Monitoring deployed systems Show less Working on a first line IT helpdesk for the Ministry of Defence in a consortium run by Fujitsu and Atlas. Working on a defence information infrastructure as a service desk analyst which supports over 400 MoD sites.Answering calls from MoD personnel and assisting them with their IT enquiries/problemsLogging incidents on a database called CASD gaining all information given by the user to help find a resolution for their problemWorking towards first time fix targets set by fixing users problems at first lineWorking towards targets set by the Ministry of Defence and maintaining a service level agreementMaintaining a call monitoring score of 95% or above every monthHaving a good telephone manner due to every call being recordedMaintaining the group mail box with email enquires/problemsStack monitoring of all open incidents still awaiting a resolutionMaintaining good time keeping due to log in and breaks being recordedTalking orders from managementMentoring new staff and helping them with training with them listening on my callsCalling MoD personnel and updating them on the incident that have raisedKeeping in contact with resolution groups in order to give users updatesFully trained on secret and restricted defence information infrastructuresAdministration for defence learning courses run off a defence intranet which involves testing course page's and resetting users passwords and amending details on their account Show less

  • 24 hour operations technician (2nd/3rd Line)

    Oct 2008 - Sept 2011

  • Deputy team manager (1st Line Support)

    Sept 2007 - Oct 2008

  • Service desk agent

    Jan 2007 - Sept 2007
• 

  Epicor Software Corp

  Sept 2011 - Aug 2013

  Business Development Representative

  I am an integral member of Epicor’s UK new Business Development team. Reporting in to the Territory Managers, covering the UK marketplace. I work closely with the Sales Managers to generate business leads through bespoke targeted email campaigns and central marketing Google and web follow ups.I make the initial contact with key decision makers primarily targeting either Finance or IT Directors within a company profile based on size and turnover. My pitch involves detailing both the Epicor business model and the software packages we provide. I then collate all the relevant information to qualify it as a sales lead, criteria to include; budgets, timescales, business needs, problems with current systems, number of users, growth prospects etc. I then secure appointments for the Sales Manager to demonstrate the software. My lead is confirmed once the Sales Manager accepts the lead in the CRM system.Our ERP systems are sold predominantly into the Manufacturing and Distribution industries, each business prospect requires a minimum of at least 75 employees and has an estimated turnover of £7million +. They also require 15 concurrent users on the ERP system. Deals range from a minimum of £60-£70k to £250-£300k.Year 2011/2012 I achieved 113% of my annual target.FYI 2012-2013:Q1 Target - 15 out of 15 100%Q2 Target - 15 out of 15 100%Q3 Target - 18 out of 18 100%I take responsibility in ensuring the CRM system is constantly cleaned and updated.At Epicor we run a “buddy system” whereby new members of the Business Development team sit with the top sales people to learn and install confidence in cold calling and lead generation skills. I played a significant role in mentoring new team membersAwards:EMEA BDR of the Quarter Q2 FY2012EMEA BDR of the Month October 2012EMEA BDR of the Quarter Q1 FY2013 Show less

• 

  RSA, The Security Division of EMC

  Aug 2013 - Jun 2015

  RSA’S Intelligence Driven Security solutions help organizations reduce the risk of operating in a digital world. Through visibility, analysis, and action, RSA solutions give customers the ability to detect, investigate and respond to advanced threats; confirm and manage identities; and ultimately, prevent IP theft, fraud and cybercrime.Managing all aspects of Maintenance Renewal opportunities across all RSA products.Providing an inside point of contact for the RSA Distribution Partners, and certified resellers via both inbound and outbound calls and also Emails.I also work directly with end users / customers in relation to their renewals and have a number of direct customers in which I prepare the quotes and take ownership of the full sales cycle.Ensuring that orders arrive on schedule & at correct value to the company whilst maintaining the Salesforce database with correct contact details information.Preparation of relevant documentation to send out to end users, Distributors and resellers advising respective parties of maintenance renewal information.Analyzing sales reports to determine closure of maintenance renewal business and provide accurate forecasting.As Archer Specialist- Support Inside sales maintenance reps looking after renewals of Archer Perpetual licenses- Looking after the Archer Term licenses- Maintain the Archer Licenses database and internal Intranet- Ensure new accounts are added when required- Central point of contact for Inside sales for the Archer Advanced Reporting module for Authentication manager 8.1 Show less RSA’S Intelligence Driven Security solutions help organizations reduce the risk of operating in a digital world. Through visibility, analysis, and action, RSA solutions give customers the ability to detect, investigate and respond to advanced threats; confirm and manage identities; and ultimately, prevent IP theft, fraud and cybercrime.Managing all aspects of Maintenance Renewal opportunities across all RSA products.Providing an inside point of contact for the RSA Distribution Partners, and certified resellers via both inbound and outbound calls and also Emails.Ensuring that orders arrive on schedule & at correct value to the company whilst maintaining the Salesforce database with correct contact details information.Preparation of relevant documentation to send out to end users, Distributors and resellers advising respective parties of maintenance renewal information.Analyzing sales reports to determine closure of maintenance renewal business and provide accurate forecasting. Show less

  • Existing accounts rep - Archer eGrc

    Apr 2014 - Jun 2015

  • Inside Sales Renewals

    Aug 2013 - Mar 2014
• 

  Authlogics

  Jun 2015 - May 2016

  Business Development Account Manager

  Authlogics provides IT security professionals working in B2B and B2C organisations with a fresh alternative to their current authentication and transaction verification methods. We help organisations:•Remove the reliance on password-based authentication•Relieve pressure on the helpdesk for resets•Ensure regulatory compliance and mitigate risk•Eliminate procurement costs and administration surrounding card readers and hard tokens•Innovate without the need to implement expensive biometrics•Improve customer experience with simple, memorable and secure login.We believe moving away from password based authentication is inevitable and we aim to bring new technologies to our customers to increase employee productivity, boost revenue, extend reach and secure critical company apps, devices and data. We’re inspired by our vision of replacing passwords – challenging ourselves to progress, to modernise, to innovate and to simplify.Winfrasoft was formed in 2002 and has been successfully providing infrastructure and security solutions to customers and partners across 27 countries globally. In 2015, Winfrasoft announced the launch of its new brand, Authlogics, focusing on the global delivery and development of its award-winning and patented multi-factor authentication solutions portfolio.The Authlogics authentication product suite consists of - PINgrid, PINphrase and PINpass – to deliver strong and affordable two-factor, one-and-a-half factor, soft-token and token-less, one time code, authentication capabilities for heightened security. It provides the IT department with ease of administration without the associated costs of purchasing an managing a traditional hard-token based system. The company is Microsoft Certified in embedded, identity and security, as well as a contributing member of OATHAs an account manager I looked after the existing customer base, driving new business and onboarding new and old channel partners to take on the authentication suite. Show less

• 

  Kronos

  May 2016 - Dec 2016

  Customer Account Manager for Manufacturing

  Kronos is the global leader in delivering workforce management solutions in the cloud. Tens of thousands of organizations in more than 100 countries — including more than half of the Fortune 1000® — use Kronos to control labor costs, minimize compliance risk, and improve workforce productivity. Learn more about Kronos industry-specific time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications at www.kronos.com. Kronos: Workforce Innovation That Works™As a Customer Account Manager I am looking after the existing manufacturing customer base across the UK tasked with getting them to upgrade to new versions, migrate to the cloud and expand the size of the installs they have, this can be through new licenses, additional clocks or additional strategic product. Aswell as keeping regular contact to keep customer success at a high level. Show less

• 

  Ixia

  Mar 2017 - Sept 2017

  Regional Sales Manager

  Ixia’s Network Visibility Solutions help network engineers and scientists monitor and test complicated networks. The Anue Net Tool OptimizerR provides complete network visibility into physical and virtual networks, improves network security and optimizes monitoring tool efficiency. The Anue patented filtering technology and industry leading, easy-to-use control panel help network engineers minimize network downtime and maximize return on monitoring tool investment. Customers include the world’s largest data centers, enterprise networks, service providers, and government agencies.As Regional Sales Manager I am tasked with driving new business for the IXIA Visibility product portfolio of Network Packet Brokers, Taps & Bypass Switches within UK Service Providers to help them eliminate network blindspots and make monitoring be more manageable.www.ixiacom.com Show less

• 

  UKG (Ultimate Kronos Group)

  Sept 2017 - Mar 2021

  Kronos is a global leader in delivering HCM solutions in the cloud. Tens of thousands of organisations in more than 100 countries — including more than half of the Fortune 1000® — use Kronos to control labour costs, Reducing absence rates & minimise compliance risk, and improve workforce productivity. Learn more about Kronos industry-specific time and attendance, scheduling, absence management, HR, hiring, and labour analytics applications at www.kronos.comWorking within the SMB Sales team managing the 250+ existing customer base of around consisting of customers within the 50-1000 Employee range across all of our product portfolio.My role is focused on the success of our existing customer base and building a more referenceable base of customers , building internal relationships with the customers and align their strategies with our solutions and ensure they are receiving the best service possible, another element of the role is introducing new strategic products in the account through new modules, cloud offerings and additional consulting. Show less

  • Customer Success Manager

    Apr 2020 - Mar 2021

  • SMB Account Executive

    Sept 2017 - Apr 2020
• 

  SAS

  Mar 2021 - Feb 2023

  • Senior Cloud Service Delivery Manager

    Apr 2022 - Feb 2023

  • Cloud Service Delivery Manager

    Mar 2021 - Apr 2022
• 

  NetSuite

  Feb 2023 - Mar 2024

  Corporate Applications Sales Executive - IT Services & Business Consulting
• 

  Tufin

  Mar 2024 - now

  Commercial Sales Manager