Hoang Dung Nguyen

Experience

• 

  Jabil

  Mar 2016 - Jun 2017

  Industrial Engineer

  1. Process management in manufacturing (mass production): - Learning as operator and have to know how to make it done. Communicating and exchange with operator to find a way improvement.- Initiate and follow tracking Overall Labor Effectiveness (OLE) to have improvements- Review issue on production lines daily to have preventive actions/corrective actions and report to workcell ( both for some in SMT and BB) - Monitor motion and performance of operators to control a stability Yields- Improve jigs/features for operators can do their step easily and perform (with short cycle time)2. R&D and launch out NPI: - Try to assembly a sample and define steps to assembly- Work with engineer from customer side to check material list (BOM), meeting directly with local customer and regional customer to update issues and actions on new products.- Using MOST and cycle time when assembly sample to make Visual Aids for each station on production line- Work with team to follow - evaluate to eliminate non value added motions, wrong design, improvements to catch up customer demand.- Make A3 / DMAIC to capture achievements when improve NPI processes/designs Show less

• 

  Lazada eLogistics Vietnam

  Jun 2017 - Sept 2019

  1. Process Excellence - Continual improvement with A3 - Kaizen, 5S - Job Observation - Lean- Celebrate a 5S- Kaizen culture to everyone in WH, have forms to check and control it- Having competition between teams to keep this culture in interesting - Kick-off project problem solving (A3) from issues we meet in Ops L1 Meeting- Do a JO to evaluate KPIs, knowledge of team and quality of current processes- Set up skill matrix and coporate with depts to make a training plan for them - Sorted problems, wastes and simplized processes within high productivity 2. Deploy Projects from Regional - Local to improve CPIStandardize packing method HCM & HN - Saving cost Set up simulation training for new seasonal employee -> increased productivity -> Increased throughput -> saving labor cost -> saving CPIOwner costs and espenses -> monthly review to find chances for improvement which impacted to CPI 3. Control IMS and verified ISO 9001-2015 certification in overall country- IMS (combine a HSE, HR and Quality management system): Maintain and build it up to make sure all process documented and release right version, right docs number to ops follow ISO 9001-2015- Standardized all processes through country, even with 3PL and Outsource WH- All corrective actions and change management also recorded to capture solving actions for operations4. Supported tech team to test new functions in WMS - Testing E2E processes to fulfill orders- Raise right logic to to tech team when we implement new functions - Training for L1, L2 new functions, update WI and standardize it in whole country Show less 1. Working daily and control about process in INV team, find out opportunities to improve process, capacity, reduce loss with in high performmance- Optimize WH space & capacity in racks for storage (1.3 times) and layout analysis to define a clear workflow to harmonize Inventory and Outbound- Supervisor of Warehouse Operatives and Warehouse disciplines​. Evaluated and Eliminated non value added processes.- Lead teams/ Train / Motivated to improve and maintain the most efficient sequence of inv operations and work flow.- Inventory cost analysis in Warehouse, monitor, evaluate and implement improvement opportunities.- Co-ordinate with whole departments in WH to handover items and owner end-to-end process for reducing troubles related to security- Monitor all cycle counts and identified issues related to variances (miss tagged, misplaced, theft, damage).Conducted root cause analysis.​ Monitors inventory levels and fulfillment center capacity to ensure proper space utilization- Control FIFO and FEFO items on stock2. Launch out successfully a new process and system for fulfillment (Cainiao - Alibaba)- Control stock: Good enough repair for picking, misplace items still in control with good conditions- Trouble shoot: Set up a swat team to support and target no aging daily - Set up new KPIs and productivity for operations 3. Control and make Work Instruction - Make a instruction and process flowchart for all tasks in inventory operation- Build multi-skill operators and flexible in many cases to saving cost and improve CPI- Promoted to positions of increased responsibility given strong people and project management skills4. Perform a transfer stock between warehouses - Ensure housekeeping / transfer standards are maintained at all times- Carry out investigations into any accidents or near-miss incidents Show less

  • Process Excellence Mgr - Country Lead

    Mar 2019 - Sept 2019

  • Operations Supervisor

    Jun 2017 - Mar 2019
• 

  Locus

  Sept 2019 - now

  - Managed and controlled the quality of the entire system of national/regional operations in the supply chain operation of e-commerce shipping services from end to end (First- mile & Middle mile, Last-mile delivery)- Managed operation in internal and client to match and follow up with timeline- Planning and implementing operation projects, new service development projects, customer experience enhancement projects, warehouse/vehicle system expansion and optimized resource- Engagement on performance reviews and tracking KPIs for teams and drivers to make sure the solution applies on the good track- Support and settings the shipping cost rate card base on zones or areas - Planning for the product roadmap with essential features or advance features. Oversee end-to-end operations to ensure smooth running of the business by developing, monitoring and implementing- Controlled PnL and manage team resources to allocate tasks. Drive for the operation internal & external and cost efficiency across all aspects of the business to achieve saving in the client's cost structure and consistent product quality.- Ensure that the team will achieve a high-level of KPI and operation standard (SLA or OTIF)- Knowledge transfer and sharing good practices to develop team capability>>Expertise – communication – solutions – delivery for business model B2B, B2C, C2C>>Architect process and solution to apply for operation from warehouse to distribution and consumers. >>Play active roles in several times to keep improving business in VN>>Implement smart solution for many global company in SEA and saving cost ~30% Auto-sorting, Zone-based, Multi-homebase, SPMD, MPMD, On-Demand, Cross-docking,.. Show less - Oversees and manages overall supply chain functions through strategy, resource optimization to minimize the cost of an organization’s supply chain, maximize efficiency and maximize customer satisfaction.- Smart routing and AI machine applied into the right customer concept, constraints and tracking all on the dashboard, that help management team easy to making decisions with driven data.- Monitor fleets and distributors performance to assess the ability to meet quality and delivery requirements (Same day ship, On-Time ship, Slot Management, Reverse Logistics).- With the regional scope, need to understand the culture and distributing activities in Southeast Asia (SEA) and do projects across countries for Big Companies with diversified majors (Distributing, FMGC, Retailing, E-Logistics, Banking, Forwarder, Service,...).- Coordinating key internal stakeholders - account management, tech team, customer success, etc... to drive improvement in key metrics (service) and quickly resolve issues for customers.- Ensure for all transaction tasks of Warehousing & Distribution activities in compliance and On-Time in full (OTIF) for deliveries. - Assisting for the Head of Supply Chain (Customer) innovative projects and develop the Excellent Operations as well as the best practice application in the daily operation of all functions under Logistics & Supply Chain.- Ability to identify and convert leads with Sales Team, write winning proposals and follow up the bidding process.- Defined KPIs and Scope to run simulation and POC for Customer, help them to understand problems from operation and propose solutions with improvement stages.- Defined and followed up with customer to mass roll-out in warehouses and distributors across countries Show less

  • Sr. Logistics Solutions Manager (SEA)

    Feb 2022 - now

  • Engagement & Solutions Manager

    Sept 2019 - Jan 2022