LaShawn Martin

Experience

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  Amedisys, Inc.

  Aug 2001 - Nov 2004

  Business Office Manager (2003–2004) Operations Specialist (2002–2003) Insurance Rep (2001-2002)

  Effectively managed day-to-day direct administrative services and operations for Customer Service Center’s employees to ensure compliance with organizational, federal, and local home health and hospice regulations. Responsible for the onsite management of departmental purchasing, budgeting, communication systems, space utilization, personnel, information technology, and technical support. Participated on the interview panel for recruiting new hires and selecting candidates for internal employee promotions in the department. Trained new staff on department policies, procedures, and systems to comply with the productivity expectations set forth for the department’s growth model. Provided training on the automated Central Intake System for patient data entry, Expresstime time management system, and benefits enrollment system. Initiated positive team-building activities with department staff, which led to improved staff relationships and higher morale.Accomplishments:* Received numerous “Shining Star” Awards for excellence in customer service and productivity, which resulted in two promotions.* Promoted to Operations Specialist from Insurance Representative within first year of employment.* Promoted to Business Office Manager from Operations Specialist within the second year of employment.* Revamped the Managed Care Authorizations process for more than 250 private insurance patients in Alabama which resulted in 40% increase in insurance reimbursements for patient care.Reduced supply expenses by monitoring usage/spending trends and eliminating excessive inventory by 15%.* Facilitated the roll-out process for the automated Central Intake System as well as the hands-on training of more than 80 agency representatives, saving resources and increasing productivity by 25%.* Served on the committee responsible for testing and implementing improvements to the newly automated system to centralize all processing of referrals. Show less

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  Georgia Department of Human Resources

  Nov 2004 - Mar 2008

  Program Operations Specialist (2005-2008); Administrative Assistant (2004-2005)

  Developed, prepared, and managed the following tasks for the Office of Prevention Services and Programs: assigned budgets using sound analytical, reporting, and financial management practices and following established formats, guidelines, and time frames, which resulted in budget compliance for all awarded grants and funding streams. Oversaw the accurate and appropriate payment of statewide prevention contractors, including monitoring the information provided in progress reports and comparing the expenditures to the projected budgets to ensure proper service delivery and compliance with grant and subcontract guidelines and regulations. Predicted and evaluated future trends, which required comparing financial status reports with projected budgets and ascertaining potentials for cost overruns or other budget problems, and made the appropriate adjustments to achieve fiscal compliance. Served as the department liaison between the division office and prevention staff to address concerns and resolve problems with vendors and contractors. Served as the department liaison for the Office of Human Resource Management and Development to ensure compliance with established personnel-related policies and procedures, which resulted in successful job description creation, screening and hiring of additional employees, time management and leave compliance, maintenance of the organization chart, and accurate processing of paperwork. Accomplishments:* Promoted to Programs Operations Specialist from Administrative Assistant (State Incentive Planning Grant) within the first year of employment.* Monitored expenditures and ensured adherence to the established budgetary commitments in accordance with program policies and procedures for the $500,000 State Incentive Planning Grant for Youth Substance Abuse Prevention, which resulted in 100% compliance and fiscal achievement. Show less

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  Emory University

  Mar 2008 - May 2011

  Research Protocol Analyst (2010-2011); IRB Analyst Assistant (2008–2010)

  Analyzed and pre-reviewed eIRB human research study submission applications using 45 CFR 46 Protection of Human Subjects regulations to ensure that federal, state, and university guidelines, regulations, policies, and procedures involving human subjects research were maintained to facilitate ethical research. Managed the review and coordination of the departmental approval process, reducing bottlenecks and improving review times between the research staff and departmental resource approver. Reviewed, processed, and updated database information on all expedited biomedical chart reviews, socio-behavioral paper study continuing review applications and amendments in collaboration with the appropriate IRB Committee member, which successfully prevented the lapse of approval and suspension due to noncompliance. Communicated with IRB committee members and educated research study personnel so initial study submissions, amendments, continuing reviews, and terminations could be effectively and efficiently processed and comply with ethical research. Participated in webinars, conferences, seminars, and professional development opportunities to remain current on the federal regulations, policies, procedures, and industry related to ethical research to ensure studies met these standards. Accomplishments:* Promoted to Research Protocol Analyst from IRB Analyst Assistant within less than 2 years of employment.* Recognized as the employee named most frequently (14%) for positive feedback on the Department Customer Satisfaction survey, which, in addition to performance, led to the above promotion. * Implemented a revised weekly Departmental Approver review process, which resulted in reduced application processing and approval time. * Assisted in student help clinic sessions, which led to a reduction in submission error rates by 25%. Show less

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  Education Development Center, Inc.

  May 2011 - Nov 2014

  Coordinate webinars and virtual learning events to provide training and technical assistance to SAMHSA’s Center for Substance Abuse Prevention (CSAP) grantees (who are tasked with preventing and reducing substance abuse and associated public health issues across the lifespan) to ensure proper compliance with established contract guidelines. Managed and provided technical support for approximately 30 annual online courses, which resulted in more than 250 people receiving substance abuse prevention-related continuing education coursework. Researched and recommended the use of various media formats to present ideas creatively and effectively for 9 regional webinars and 4 national webinars.Accomplishments:* Promoted to Administrative Coordinator from Senior Administrative Assistant within 2 years.* Increased satisfaction among clients with virtual events in the southeast region by 50%.* Developed budget projections for the resource team using expense management tools, which improved efficiency, ensured fiscal consistency and responsibility, and resulted in 99% budget projection accuracy.* Developed proactive tracking and monitoring procedures, which resulted in decreased service fees and charges on invoices by 15%. Show less Performed all departmental administrative functions, including timesheet management, personnel processing, supplies and purchasing, payment processing, equipment maintenance, grantee contact list maintenance, Web portal resource sharing, and minutes. Identified small businesses and minority-owned businesses capable of fulfilling resource team’s business needs, which maintained compliance with federal guidelines and expectations. Accomplishments:* Developed procedures that improved scheduling, ordering, and webinar execution.* Recommended policy revisions which shortened processing turnaround times for expense and payment processing by 33%. * Increased on-time budget estimates and projections by 30%.* Served as assistant technology support for 16 regional webinars using Adobe Connect Pro software, which led to increased capacity for virtual training and technical events by 50%. Show less

  • Administrative Coordinator

    May 2013 - Nov 2014

  • Senior Administrative Assistant

    May 2011 - May 2013
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  Edc.org

  Jan 2015 - now

  Administrative Manager

  February 2017 - Present (Administrative Manager):January 2015 - January 2017 (Administrative Coordinator):Provide fiscal analysis and monitoring for spending associated with approved Vendor Consultant Agreements for consultants. Gather and prepare subcontracts and subcontract amendments for processing by OSP staff. Coordinate the hiring of casual employees through the electronic process established by the Human Resources Department. Serve as the supervisor for casual employees, responsible for reviewing and approving their time sheets and assisting them with administrative needs. Coordinate event logistics for national and cohort-based events. Monitor information and generate reports, as requested, related to business and fiscal services and coordination to ensure fiscal responsibility and compliance. Provide back-up coverage for the technology team and the fiscal team. Responsible for other project management tasks as requested. Show less