Corey Battle

Experience

• 

  Quest Diagnostics

  Jul 2013 - now

  * Coordinate daily logistics operations, including scheduling, route planning, and resource allocation to optimize delivery efficiency.* Implement and enforce standard operating procedures (SOPs) to maintain high-quality logistics practices and ensure compliance with regulatory requirements.* Mentor and train new logistics staff, providing guidance and support to enhance their skills and knowledge.* Monitor and evaluate team performance, providing constructive feedback and coaching to drive continuous improvement.* Collaborate with other departments and leadership to optimize logistics processes and improve overall service delivery.* Ensure timely and accurate tracking and reporting of specimen and supply deliveries, maintaining a focus on customer satisfaction and service excellence.* Identify and resolve logistical issues that may impact operational performance, working proactively to prevent future occurrences.* Analyze logistics data to identify trends and areas for improvement, implementing strategic solutions to enhance operational efficiency. Show less * Coordinate and dispatch drivers for the timely pickup and delivery of diagnostic specimens, supplies, and equipment.* Communicate effectively with drivers, providing detailed instructions and addressing any issues or changes in route or schedule.* Respond promptly to emergencies and unexpected situations, coordinating alternative solutions to maintain service continuity.* Collaborate with logistics and operations teams to improve delivery processes and enhance overall service quality.* Provide exceptional customer service by addressing inquiries and resolving complaints related to logistics operations. Show less

  • Group Lead

    Jan 2019 - now

  • Dispatcher

    Jul 2013 - Jan 2019