Mohit Jain

Experience

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  Vodafone Business

  Mar 2006 - Dec 2008

  Telecom-BSCS

   Responsible to provide the end to end solution for postpaid and prepaid subscriber. Responsible to provide full support CS team. Responsible to provide the online application (BSCS) support for North Hub. Responsible for rating and on time billing generation. Responsible to resolve the Daily Process Related Issue for north Hub. Resolving CDR Rejection issues and saved revenue to company. Coordinate with vendor (ATOS) for New Shipment, Bug Fixing and Testing / implementing shipment. Controlling day to day activity for smooth operation.  Automated customized process including performance enhancement. Show less

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  IBM

  Jan 2008 - Jun 2008

  BSCS

   Responsible to provide the end to end solution for postpaid and prepaid subscriber. Responsible to provide full support CS team. Responsible to provide the online application (BSCS) support for North Hub. Responsible to resolve the Daily Process Related Issue for north Hub. Resolving CDR Rejection issues and saved revenue to company. Coordinate with vendor (ATOS) for New Shipment, Bug Fixing and Testing / implementing shipment. Controlling day to day activity for smooth operation.  Automated customized process including performance enhancement. Show less

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  TSI International

  Jun 2008 - Jan 2009

  Telecom

   Responsible to provide end to end BSCS IX Module (CX,SY,RA,AR), Rating and Billing Related issue Solution.  Handling Provisioning Through LHS GUI & Critical Operations in BSCS IX Billing System.  CDR Rejection relative issue due to BSCS and HLR timestamp Mismatch. Responsible to resolve the TAP-IN and TAP-OUT issue. Responsible to deliver bill on bill cycle date. Responsible to resolve the all issue ticket with in SLA.

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  Wipro

  Jan 2009 - Feb 2023

   Accountable for all aspects of the program including service delivery. Managing teams. (Multiple location) Ensure Project delivery with SOW. Governance and Compliance Strategic planning and relationship management. Change & release management Process implementation. Ensured FUT signoff with 0% observation.  Resource Management (RLS as per project demand) Prepared the Project delivery Plan. Ensured all project delivery on track. Client Management. Show less As a Operation Manager responsible to setup the Operation Readiness with below parameters.Operation Readiness Project Planning.Operation Resource Management & Readiness( Indents creation, Resource billability, Onsite resource hiring, KT,Visa, RLS).Operation Environment Readiness ( Infra, HLD-ILD, SOW, RCA,SOP,PT,UAT, Architecture, Change and release management, HA,IM, RACI Matrix, Escalation matrix documentation & signoff, connectivity’s, User access, War-room setup, Backup/Purging policy.)Operation/Business delivery.KPI/SLA Catalog define. Client meeting and Show less  Managing team’s up to 15-20 people. Ensure all configurations should be completed within agreed SLA. Responsible to do dunning activities approx. 1.5million subscriber.  Managing application level goals and maintaining the CSAT. Business re-engineering of the basic CCMS processes to improve the efficiency.  Clearly defined the roles and responsibilities for the operation’s team. Prioritizing the CRs (Transformation and operations) going into production system. Clearly defining and scheduling the health checkup activities related to CCMS application. Automation of routine activities. Ensuring Process Compliance for internal/ external audits and smooth working of day to day operations. Responsible for handling internal and external audits of CCMS application. Vendor Management. Show less

  • DevOps Manager

    Sept 2018 - Feb 2023

  • Operations Manager

    Feb 2017 - Sept 2018

  • Telecom-BSS Project Manager

    Jan 2009 - Feb 2017
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  Tata Consultancy Services

  Mar 2023 - now

  Program Manager