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Ramy Kato

Ramy Kato

Lubes Blending Plant Controler

Followers of Ramy Kato16000 followers
location of Ramy KatoCairo, Egypt

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  • Timeline

  • About me

    Vice President, Customer Operations

  • Education

    • Lycee Francais de Bonn

      1989 - 1991
      Baccaloreat Economics & Social Studies

    • Ecole supérieure de Commerce de Rennes

      2004 - 2006
      EMBA EMBA

    • American University in Cairo

      1991 - 1995
      BA Economics

  • Experience

    • Exxon-Mobil

      Jan 1996 - May 2000
      Lubes Blending Plant Controler

    • Vodafone

      Jun 2000 - Sept 2001
      Projects Manager

    • Orascom Telecom Algeria

      Jan 2001 - Jan 2003
      Senior Manager Customer Care

    • Orascom Telecom

      Sept 2003 - Nov 2008

      • General Manager Mobiserve Pakistan

        May 2008 - Nov 2008

      • General Manager First Service

        Mar 2006 - Apr 2008

      • Gernal Manager Collect

        Sept 2003 - Mar 2006

    • Sabafon

      Dec 2008 - Oct 2009
      Customer Care Director

    • Orascom Telecom

      Oct 2009 - Mar 2011
      MD Ring Distribution & Multimedia Megastores

    • Tanmeyah

      Apr 2011 - Apr 2012
      Independent consultant

      Analyzed and restructured the collection operationsIntroduced controls to reduce the risk of fraud and non-paymentsEvaluated the decision to outsource part of the internal functions

    • Xceed

      Jun 2012 - Sept 2016

      • Chief Executive Officer

        Sept 2014 - Sept 2016

      • Vice President Service Delivery

        Jun 2012 - Aug 2014

    • Careem

      Oct 2016 - Oct 2018

      Lead Careem hyper growth and expansion around EgyptLead Careem negotiation with the Government to legalize ride-hauling industry in Egypt Created and implemented Careem Care Strategy by building multiple care centers to support multi-channel and multi-lingual care serviceserved 16 countries with 5 languages from 4 sites within MENA region

      • Managing Director, Careem Egypt

        Mar 2017 - Oct 2018

      • Vp Careem Care

        Oct 2016 - Sept 2017

    • Global Lease

      Nov 2018 - Feb 2020
      Chief Operations Officer & Factoring General Manager

      Launched Factoring Services and scaled operation to breakeven after 24 month of operations.Designed and implemented a digital Transformation projectLead the Shred services of IT, MIS and operationsIntruded automated workflowImplemented Core banking systemInitiated a Data warehousing projectInitiated a people management system

    • _VOIS

      Mar 2020 - Nov 2023
      Head of Vodafone Intelligent Solution Egypt Center & Global Care

      Delivering highest CXX standards to our Vodafone Partners in Europe through leading 6,000 colleagues across centers in Egypt, India and Eastern Europe.Building _VOIS brand as one of the most respected and admired employers brand in Egypt reaching 9,000 colleagues who in GBS, CARE and TEch.

    • Telecom Egypt

      Dec 2023 - now
      Vice President Customer Operations

    • Xceed

      Feb 2024 - now
      Non Excutive Board Member

  • Licenses & Certifications

    • COPC® Registered Coordinator

      COPC Inc.

  • Volunteer Experience

    • Angel Investor and asvisor

      Issued by Cassbana
      CassbanaAssociated with Ramy Kato

    • Non Executive Board Member

      Issued by EITESAL NGO on Jan 2023
      EITESAL NGOAssociated with Ramy Kato