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Abdulshakur Ibrahim

Assistant General Manager

430 followers

Abuja, Federal Capital Territory, Nigeria

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Timeline
About me
Customer Service Representative at Teleconnect Outsource
Education
- American University of Nigeria
  2016 - 2021
  Bachelor of Science (B.Sc.) Software Engineering
  Activities and Societies: Assistant Director, Student Government Association, Campus Activities Board Member, AUN MSSN OC Member Public Health Member IEEE Member,
Experience
- Shamilsaif Digital Communication
  Apr 2016 - Mar 2021
  Assistant General Manager
- Federal Medical Centre Yola, ICT Centre
  May 2019 - Jul 2019
  Intern
- NIRSAL Connect
  Mar 2022 - Mar 2023
  - Database Analyst
    Mar 2022 - Mar 2023
  - Analyst
    Mar 2022 - Oct 2022
- Oakyard Properties
  May 2023 - Oct 2023
  Sales Executive Officer
- Teleconnect Outsource
  Nov 2023 - Aug 2024
  Customer Service Representative
  Managing a large amounts of inbound and outbound calls in a timely manner.Follow communication “scripts” when handling different topics.Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.Seize opportunities to upsell products when they arise.Build sustainable relationships and engage customers by taking the extra mile.Keep records of all conversations in our call center database in a comprehensible way.Frequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targets. Show less
Licenses & Certifications
- AUDY GLOBAL TECHNOLOGY AND ENGINEERING LTD.
  Satellite and intercom installation
  May 2022
- Suyi Ventures Telecommunication Company
  Suyi Ventures Kaduna
  Mar 2022
- Computer Microsoft Office
  AUN ICT Centre
  Sept 2015
  View certificate