Eddah Omanwa

Experience

• 

  The Office of the Controller of Budget

  Sept 2017 - Dec 2017

  IT intern
• 

  JKUAT Industrial Park Limited

  Mar 2019 - Aug 2019

  Assembly line technician

  -Demonstrated proficiency in reading, comprehending, and following technical diagram requirements.-Accurately measured parts to ensure compliance with specifications.-Applied drilling, tapping, countersinking, and spot-facing techniques to create bolt holes in parts.-Expertly positioned and aligned parts and subassemblies for optimal fit.-Assembled parts by utilizing bolt, screw, and rivet fastening methods.-Conducted crimping and soldering operations on various electrical connectors.-Followed specifications to clean and lubricate parts and assemblies.-Employed marking and labeling techniques to provide clear identification of parts.-Assumed clerical responsibilities, maintaining records of incoming assembly line materials used during production.-Efficiently issued materials required for tablet assembly and production.-Recorded and tracked daily attendance of assembly line staff. Show less

• 

  Go-Experience Cloud

  Oct 2019 - Jun 2023

  -Implemented Go-Experience Business Development manual to align with strategic objectives.-Developed effective structures for decision-making and communication with Marketing, Sales, and Account Management teams.-Strengthened the Go-Experience brand through up-to-date branding and marketing materials.-Established relationships with potential customers, increasing the likelihood of sales.-Assessed customer capacity and commitment to align with terms and conditions.-Designed customized solutions to meet customer needs and challenges.-Streamlined onboarding process for new customers, aligning contractual agreements.-Drove repeat business by promoting additional features.-Managed customer complaints proactively and professionally.-Assessed impact of solution changes on contractual agreements.-Prioritized solution improvement reviews, providing progress reports to customers.-Conducted comprehensive customer satisfaction surveys and made recommendations for improvement.-Managed budgets for marketing, sales, and account management.-Prepared detailed reports on market response and provided strategic recommendations.-Engaged in continuous knowledge development, keeping up with industry trends and standards. Show less -Provided exceptional customer service by handling inbound calls and non-voice interactions for the 'Tunza Mama' project, assisting expectant and nursing mothers in need of home-based caregivers.-Managed a high volume of inbound and outbound calls, averaging over 30 per day, for the Digital Literacy Program. Offered expert guidance on tablet, laptop, and projector usage to primary school teachers and technicians.-Exceeded call handling Key Performance Indicators, achieving over 90%.-Acquired in-depth knowledge of GO-Experience systems, processes, access passwords, and SIP addresses.-Maintained strict adherence to data protection policies to ensure confidentiality of company and customer information.-Handled customer complaints professionally and courteously, resolving issues effectively.-Recorded and documented customer data and interactions using a customer interface system.-Actively participated in pre-shift and post-shift activities, ensuring smooth operations.-Assumed full responsibility for contact center equipment, including headset computers, desks, and chairs. Show less

  • Account Manager Sales & Marketing

    Apr 2021 - Jun 2023

  • Call Center Representative

    Oct 2019 - Mar 2021
• 

  Bimeda

  Jun 2023 - now

  Information Technology Assistant