Michael Valentine

Experience

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  Service Express Inc.

  Aug 2002 - Nov 2008

  Operations Manager

  Operations ManagerManaged operations for warehouse and transportation functions providing high-volume daily deliveries to 500 stores. Directly administer 15 major retail accounts. Develop and implement policies and process improvements. Oversee hiring, training, manpower forecasting, and scheduling. Cross-functionally interact with operational leaders relating to productivity performance. Specialized knowledge of Maryland, Delaware, and Northern Virginian region including the Baltimore – Washington Metropolitan Area. Show less

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  FedEx Ground

  Dec 2008 - Jan 2010

  Driver

  Delivered parcel freight to residential and commercial customers in the Millersville – Crownsville area of Maryland. Safely and Successfully completed 100 to 125 deliveries per day without error for my entire tenure.

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  National Delivery Systems, Inc

  Mar 2010 - Jul 2012

  Operations Manager

  Evening Operations ManagerManaged evening operations for warehouse. Develop and implement policies and process improvements. Oversee hiring, training, manpower forecasting, and scheduling. Cross-functionally interact with operational leaders relating to productivity performance. Specialized knowledge of Maryland, Delaware, and Northern Virginian region including the Baltimore – Washington Metropolitan Area.

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  Forward Air Solutions

  Jul 2012 - Dec 2017

  Operations Supervisor

  Warehouse Supervisor Managed evening operations specifically to improve the timeliness and accuracy of our deliveries. Additionally, supervised the inbounding process for 4 years. Implemented and enforced cost effective policies and procedures to maintain productivity and quality of service. Specialized knowledge of Maryland, Delaware, and Northern Virginian, Southern New Jersey and Southern Pennsylvania region including the Baltimore – Washington Metropolitan Area. Driver TrainerSchedule and lead orientation for all new drivers. Instruct the drivers in the areas of Company policy, driving and delivery technique and customer service. Follow up the Orientation with an On-boarding process which is a month-long training program to monitor and assist new drivers. Show less

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  JJ Keller & Associates

  Nov 2019 - Apr 2024

  Commercial Motor Vehicle Driver trainer
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  Quest Diagnostics

  Apr 2024 - now

  Logistics Supervisor