Arunkumar Rajagopal

Experience

• 

  ADFC Pvt.Ltd. (HDFC Credit Card Division, Chennai)

  Mar 2004 - Nov 2004

  Team member - Part of Business Support Group (Analytical team)

  • Statistical Analysis and Business Support.• Data Warehousing and Data Mining• Programming in Visual Foxpro , SQL Server and VBA Macros in Excel• Generating MIS as per users request• Publishing of Business Deck (A Consolidated view of Business Performance)• Knowledge in vision plus for cross check

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  Datamatics Technologies Ltd

  Dec 2004 - Feb 2006

  Asst.Officer BPO Operations

  •Transaction Processing•Concentration in Resume Processing, Healthcare and Finance•Programming in Visual FoxPro, SQL Queries and VBA Macros in Excel•Generating MIS Reports.•Supervising 6 team members under my belt.•Given Training and Feedbacks to the Vendors

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  Tata Consultancy Services

  Feb 2006 - Mar 2007

  Senior Process Associate

  • Generating reports for various Clients’ of “ACNielsen” using Excel and PowerPoint through Mainframe Database• Shadow Team Leader • Taking care of PMO activities• Statistical Analysis and Business Support.• Programming in Visual FoxPro, SQL Queries and VBA Macros in Excel• Generating MIS Reports for measuring Team Performance.

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  Intelenet Global Services

  May 2007 - Apr 2010

  Senior Executive - MIS

  • Undergone training at Barclays Bank Head Quarters in Poole, United Kingdom and successfully off shored the process• MIS reports of Barclays Bank.• Unit Cost Calculation for every Cost centre – Total Cost/Volume . • Analysis of the cost variation month on month, YTD• Leavers, Starter & Mover Analysis for employee’s month on month.• FTE analysis in the split of Permanent, Contract and Agency. • Total FTE and Head Count in Cost centres month on month.• Consolidation of Reports obtained via, mail from every department• Taking care of PMO activities• Productivity of the Employees• Mail follow up• Creating Tools using VBA macros for other teams as per the requirement Show less

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  Steria India Ltd

  Apr 2010 - Aug 2011

  Process Officer - (PMO)

  • VBA Macros• Generating MIS reports• Take care of PMO Activities• Maintaining Resource list• Work Order Management• Preparation of Dash Boards• Invoice reports• Procurement process for third party invoices• Regular Weekly and Monthly Reports.• Adhoc Requests.

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  Cognizant

  Sept 2011 - now

  • PMO, SMO & Operational Activities• Prince2 Practitioner, ITIL Foundation certified• Individually set up the PMO process for the department.• Proactive approach towards offshore & Onsite Stakeholders• Report generation and Analysis in Service Now• Experience in Data visualization tool - Tabeleau• Excel VBA macros as per the requirements• Resource Management• Requirement Management• Revenue & Cost Tracking• Risk and Issue Management • Metrics Reporting • Preparing Dashboards• Adhoc Request• Building Portal • Compliance Tracking Show less • PMO lead• Individually set up the PMO process for the department.• Proactive approach towards offshore & Onsite Stakeholders• Report generation and Analysis in Service Now• Experience in Data visualization tool - Tabeleau• Excel VBA macros as per the requirements• Resource Management• Requirement Management• Revenue & Cost Tracking• Risk and Issue Management • Metrics Reporting • Preparing Dashboards• Adhoc Request• Building Portal • Compliance Tracking Show less

  • Manager-projects

    Oct 2021 - now

  • Sr.Associate-Projects (PMO/SMO Lead)

    Jul 2016 - Sept 2021

  • Associate - projects

    Sept 2011 - Jun 2016