
Jennifer Rossing
Licensed Veterinary Technician

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About me
Customer Support Team Lead
Education

Hickey College
2009 - 2011Associate's degree Veterinary/Animal Health Technology/Technician and Veterinary Assistant 3.86Activities and Societies: Student Success Program, Nestle Purina Daily Nutrition Matters Certified, Maintaining Positive Workplace Relationships Certificate, President's List Award

Colorado Technical University
2017 - 2019Bachelor of Business Administration - BBA Human Resources Management/Personnel Administration, General 3.96Business Management with focus in Human Resource Management
Experience

AEC Animal Emergency Clinic
May 2011 - Mar 2013Licensed Veterinary Technician
Feed Products & Service Co.
Jul 2014 - Dec 2021Starting as a Customer Service Representative for Feed Products & Service Company, I have dedicated my time and energy into growing as an individual which has allowed me to transition through positions as I develop new skills.Responsible for ensuring the retention of current business and saturation of accounts to earn potential new business; Provide prompt attention, clear communication and proactivity by anticipating customers’ needs; Oversee entry and processing of customer orders for accuracy; Document all customer interactions and manage accounts using Salesforce database Show less
Account Representative
Sept 2019 - Dec 2021Customer Fulfillment Lead
Jun 2016 - Sept 2019Customer Service Coordinator
Jul 2014 - Jun 2016

Interco
Dec 2021 - Jan 2022Marketing And Business Development CoordinatorWork directly with division leaders to prioritize objectives; assist in developing and implementing high-level strategic plans to further company growth and achieve goals. Provide support on creative projects with team collaboration; to promote business development and strengthen recruitment processes.

Gardyn
Feb 2022 - nowCustomer Support ProfessionalProvide high level support for customers during their Gardyn experience. Ensure all customer experience exceeds expectations, as our vision is for everyone to have a magical experience growing fresh food right from the comfort of their own home.
Licenses & Certifications
- View certificate

On-Demand: Zendesk Chat for Agents, I
ZendeskFeb 2022 - View certificate

Zendesk Support for Agents
ZendeskFeb 2022 - View certificate

How to Handle Poor Performers
LinkedInSept 2023 - View certificate

Leading and Motivating People with Different Personalities
LinkedInOct 2023 - View certificate

How to Organize Your Time and Your Life
LinkedInSept 2023 - View certificate

How to Have Productive One-on-One Meetings
LinkedInSept 2023 - View certificate

New Manager Foundations
LinkedInSept 2023
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