Experience

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  Arval united kingdom

  Apr 2000 - Mar 2004

  Team coach/team leader

  Responsible team leader for Liverpool Victoria car insurance - Emergency vehicle recovery teamManagement for a team of 12 call centre team member’s day to day activity, planning & supporting objectives through concise planning & support

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  Rbs

  Mar 2004 - Jun 2006

  Team leader

  Team Leader for Motor Insurance administrative section, which comprised processing of Prudential, Tesco Car Insurance, Help The Aged, Churchill & Lloyds TSB motor policies. With responsibility for up to 30+ staff members (From a core team of 11 full-time team members) - I worked at 2 sites - Bristol and Cardiff

• 

  Barclays wealth

  Aug 2006 - May 2008

  Team leader

  • Managing Team Leader for processing of International Cheque banking & negotiation• Managing Team Leader for Regular Payments Direct Debit & Standing Order processing

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  Playtech

  May 2008 - Mar 2009

  Procurement team

  Supporting the COO to deliver procurement objectives globally within the Playtech business - Establishing co-destiny relationships with suppliers. Managing the procurement stream from initial proposals to final delivery, installation/purchase review & ongoing support.

• 

  Temporary jobs

  Mar 2009 - Jan 2010

  Office temporary

  Returned from the Isle of Man, to settle down to married life in Wales and relocated home. Mid 2009 was settling back in and I had 2 temporary roles whilst I did so. One with Comms Direct for mobile phone sales and secondly with Nationwide Locum Services for medical recruitment.

• 

  Virgin media team manager

  Jan 2010 - Sept 2010

  Team manager

  Responsible for Key Deliverables in Faults Management at Virgin Media in Swansea - Temp Role via Manpower.. Extended from a 6 month contract..

• 

  Virgin atlantic airways

  Sept 2010 - Mar 2012

  Team leader

  Team Leader for the Swansea operation of Virgin Atlantic Airways.

• 

  Four colour digital print & design

  Mar 2012 - May 2012

  Sales & support

  Part Time Role - Supporting Sales, Promotion & Business Generation on a Part Time Basis at 4 Colour Digital. A fantastic business providing the best possible bespoke print & design solutions for everyone!

• 

  Hsbc

  May 2012 - Dec 2012

  Premier support

  Interim 9 months at HSBC where I thoroughly enjoyed being back in the finance world. My work supported the Premier Customer Support Team. Thoroughly enjoyable. However, during this time. I realized my first true love which was the technical side of my skill set.

• 

  Virgin media

  Dec 2012 - Jun 2015

  Delighted to return full time as a Manager for Virgin Media. Exciting times ahead with the country's best provider of Mobile, Broadband and Telephone services.Committed to delivering support & improvement to ongoing engagement projects. Delighted also to support our local communities as a Community Champion. Supporting customers using the Virgin Media Broadband service. The fastest service available in the UK and the cutting edge of supporting consumer needs in achieving the fastest possible Broadband! Show less

  • Team Manager

    Oct 2014 - Jun 2015

  • Customer Technical Support/Team Manager Pool

    Dec 2012 - Oct 2014
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  Rock i.t.

  Jun 2015 - Mar 2017

  Project team manager/technical manager

  My responsibilities were the delivery of award winning levels of support to Rock's client base by managing teams to be the best they can be. It was a pivotal role in a busy and demanding environment, providing help, guidance and support to staff and clients alike with a remit for delivering a quality approach to team and people management.

• 

  Bt

  Mar 2017 - Dec 2019

  Site manager

  Site Manager/Team Leader - Personal Simple Brilliant

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  Rock

  Jan 2020 - Jul 2022

  Service Delivery Management and Client Excellence Delighted to be continuing my journey back at ROCK. After the completion of a successful probation period. Excited to be embarking on a new challenge, working with a great team, building on my experience whilst taking on new skills. In this challenging time, happy to be supporting our clients and delivering the best possible support for a fantastic business. Absolutely delighted to return to ROCK this year. Very excited by the road ahead and the journey working with the Client Relations Team.

  • Service Delivery Manager

    May 2021 - Jul 2022

  • Account Associate

    Oct 2020 - May 2021

  • Client Success Manager

    Jan 2020 - Sept 2020
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  Newport city homes

  Jul 2022 - Dec 2023

  Service delivery manager

  Worked with a fantastic team at NCH. Delighted with improvements made and objectives met.

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  Perago

  Jan 2024 - now

  Delivery manager

  Change/Service/Communications