Experience

• 

  Vpbank

  Sept 1994 - Jul 1995

  It staff
• 

  Dai nam bank

  Jun 1995 - Jul 1997

  It manager

  - Analysis, design & develop for the Banking Management Application- Design, implementation & maintain the networking system of this bank.- Accountable in all of EDP (electronic data processing) activities

• 

  Lac viet computing corporation

  Jul 1997 - Jun 2012

  - Establish and maintain the Software Process Improvement (SPI) Plan- Identify resolution and make decisions for process improvement activities- Manage, review & approve all the process and process improvement. - Approve the analyzed Process Improvement Requests (PIRs) for process improvement- Analysis of metrics data and set the process measurement target- Monitor the progress of Process Improvement activities.- Lead SEPG follow all their responsibility & authority - Consult and support to organization about process improvement and CMMI Project Show less - Head of Quality Improvement Program base-on CMMI-DEV Model: Manage, assess, coordinate, deploy and continuously improve the software processes across company-wide.- Information Security Management Representative: Manage, assess, coordinate and deploy the ISMS base-on ISO 27001:2005 standard.- Quality Management System Representative: Manage, assess, coordinate and deploy all the QMS based-on ISO 9001:2008; CRM life cycle; SCM (Supply Change Management).- Head of Service providing Process base-on CMMI-SVC Model: Review and improve all of process related to service (such as deploy a software product, implementation an IT system, customer service, maintain a product ….)- Responsible for liaison with external parties on the matters relating to the Quality Management System (consultants and trainers from TUV Rheinland – Germany, ECCI – Philippine, QSIT – India, Compulink – Singapore & India).- Responsible for management the IPM (Integrated Project Management) Team, as well as directly manage the critical projects. Show less

  • SEPG Head

    Feb 2012 - Jun 2012

  • Process and Quality Manager

    Mar 2005 - Feb 2012

  • Project Manager

    Feb 2000 - Jun 2005

  • Team Leader

    Jul 1997 - Feb 2000
• 

  Cbtw apac

  Mar 2012 - now

  - Review/ consult on the business process definition/ improvement activities to fit company business objectives.- Consult, evaluate, develop and maintain solutions of process automation based on management /collaboration tools (JIRA, Confluence, SharePoint) in the Company and for its Clients or Partners.- Propose, build and maintain the application of data analysis and reporting based on Microsoft Power BI (and the other ones) to adapt to the various needs of the business operations. - Monitor, coordinate and improve on the company Information Security System (ISMS) based on business needs/ strategy Show less

  • Process Director APAC

    Mar 2023 - now

  • Senior Process Manager

    Jun 2021 - Mar 2023

  • Process/ Tool Manager

    Mar 2012 - May 2021