Experience

• 

  Modi-mundipharma

  Jun 2009 - Jun 2011

  Sales representative
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  Troikaa pharmaceuticals ltd.

  Jun 2011 - Oct 2012

  Business manager
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  Arauphar sarl

  Nov 2012 - now

  Country manager

  Business Development Evolving market segmentation and penetration strategies to achieve targets. Attending to clients' (individuals / corporate clients) concerns and complaints and undertaking steps for effectively resolving them. Interacting with the customers to gather their feedback regarding the products' utilities. Established brand positioning by utilizing website, brochures, collaterals etc., to increase visibility of the organization. Generating revenue and expanding customer base for the company.  Developed Key Business Leaders & Key Opinion Leaders as per need of organization, explored Growth prospect & opportunities in terms of people & market. Team Management Manage team members in current company for R D CONGO region with persuasive techniques to create and implement effective direct sales strategies and lead nationwide direct sales personnel towards achievement of corporate sales objectives. Monitoring, recruiting, Coaching and motivating the manpower and ensuring quality deliverables in the market. Providing direction to the sales team for ensuring optimum performance and enhancing their professional skills. Overseeing and analyzing the performance of team members and assigning them targets on regular basis. Focus on basic parameters like Drs Call Average/Coverage/RCPA & developed work culture of “Focus on Process” to bring performance in team. Customer Relationship Management & Operations Supervising customer service operations for rendering quality services, providing first line customer support by resolving issues and ensuring minimum TAT Building and Maintaining healthy business relations with Key Opinion Leader / Business Leaders and corporate clients, ensuring high customer satisfaction metrics by achieving delivery and service quality norms. Ensure Cost effective smooth operations leading, leveraging and developing the available resources Formulating policies and managing daily operational activities towards maxi Show less