Experience

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  Nhs sutton & merton

  Jun 2005 - Dec 2006

  Staff bank

  1. Desk Top Engineer – IM&T Directorate2. Administrative Assistant – Nursing & AHP Directorate

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  Hounslow and richmond community healthcare nhs trust

  Jul 2008 - Mar 2014

  Transformation:Undertaking workshops with multiple services to identify the benefits & procedural changes required during the upgradeEngaging at director level, to map out all new functionalities & benefits to coincide with HRCH’s Foundation trust applicationIdentifying any appropriate pilot services for new RiO R2 functionalitiesEngagement with external stakeholders throughout the project Training:Used my Transformation Lead role to help map out the training material plan – manipulated to suit certain services requirementsIdentified 4 different locations to give end users more choice & easeManaged two full-time trainers during a 12 week training planTrained under 1000 end users Show less Hounslow & Richmond Community Healthcare NHS Trust (HRCH) used to be two separate trusts: Richmond PCT & Hounslow PCT.This meant that despite the merger in 2011, HRCH has two instances/databases of RiO (Hounslow & Richmond).In preparation for HRCH's RiO R2 upgrade coming in December 2013, it was decided it would be best to manually migrate Clinical Services' patient data from one instance of RiO to another to centralise all patient data as much as possible.This Data Quality/Data Migration Project was headed by the Project Manager (whom I worked under ) & it was my role to manage a team of up to 6 Data Entry/Data Quality/Data Cleansing team.Including the day to day man-management of staff, my main task was setting the team daily, weekly & monthly targets to achieve so that as each service moved across one by one all deadlines would be met swiftly and efficiently. Show less The key duty in this role, was to assist the System Administrator/Helpdesk with the more complex/transformation based calls that were logged - liaising with services to further improve there Performance & Management of Clinical Systems (mainly RiO).- training end users; new & refresher sessions- implementation of new & existing functionalities- workshops- engaging with clinical leads on how to improve services' performanceOther duties:- liaising with BT on any service incidences - Configuration & Testing Support for the RiO R1.1 Upgrade Show less The key duty in this role was to fully manage the Outpatient & Walk-In-Centre department’s admin staff.Ranging from handling annual leave requests, sickness policies & making sure all the front line desks and medical records were covered appropriately.- managing the estates of the hospital in line with clinics both internal and external- liaising with GPs & Consultants in line with contractual agreements for patient care- systems managed/used: RiO, VISION, Choose & Book, PACS & CAMIS Show less

  • RiO R2 Transformation & Training Lead

    Mar 2013 - Mar 2014

  • RiO Data Migration, Data Quality Manager

    Feb 2013 - Aug 2013

  • Application Project Implementation Officer - IM&T Department

    Mar 2012 - Feb 2013

  • System Administrator - IM&T Department

    Nov 2011 - Mar 2012

  • Admin Manager/Officer, Outpatient & Walk-In-Centre Services

    May 2011 - Oct 2011

  • Staff Bank

    Jul 2008 - Apr 2011
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  Nhs recruitment agency

  Mar 2014 - Dec 2014

  Recruitment consultant & new starter trainer

  After the RiO R2 Upgrade Project at Hounslow & Richmond Community Healthcare NHS Trust (HRCH) finished, I decided to look into working as a contractor within the NHS with all my previous roles being permanent placements. I approached a few recruitment agencies to begin searching for contract roles, but was offered an opportunity to work as a recruitment consultant.During my time as in the role I learnt a lot of news skills, such as: Negotiation, Telephone Sales, Written Sales, Management of trainee consultants, building client relationships, working to strict monthly targets & managing strict budgets.I also was the company’s first & only trainer due to my NHS & Training background. My main priority to ensure all new starters were familiarised with the structure of the NHS & early stages of working as a recruitment consultant. I delivered sales & NHS training, created all training material, documents & templates from scratch.I very much enjoyed my time as a recruitment consultant & gained invaluable knowledge & experience of recruitment into the NHS. Show less

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  Hounslow and richmond community healthcare nhs trust

  Dec 2014 - Aug 2016

  Applications manager & 2015 project support - im&t department