Experience

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  Valley lumber

  Mar 2013 - Mar 2014

  Interiors project manager / design center manager
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  Youth suicide prevention program

  May 2014 - May 2015

  Field coordinator
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  Cisco

  May 2015 - Dec 2022

  Researched key intelligence topics across competitors and created competitive landscape resources that reported on existing and emerging competitive intelligence with a focus on highlighting threats and opportunities in the market for Cisco's Full Stack Observability.Conducted primary and secondary market research on pricing and packaging to help inform executive leadership team strategy decisions for Cisco's Full Stack Observability solution with an emphasis on working cross-functionally with product management, sales enablement, operations, and executive leadership analysts.Successfully developed and implemented a standardized framework for primary research, including recommended practices for developing interview guides and surveys, to serve stakeholder research needs and significantly improve data organization and sharing.Reviewed and performed in-depth data analysis on 3rd party market reports to identify possible areas of development opportunity for Cisco's Full Stack Observability solutions.Skillfully utilized Confluence and Jira to organize and create a structure for intelligence data while using agile methodologies to define future SLAs for competitive intelligence deliverables.Communicated on a high level with senior leadership to provide executive level reports and recommendations on completed research.Received recognition and awards from Sr. Leadership and the Director for outstanding work and contributions to the success of Cisco's Full Stack Observability offering. Show less Effectively managed, led, and oversaw the business process improvement plan for the Americas Advanced Services organization's with a focus on improving the region’s Project Health, providing a single source of data and a monthly framework to manage project health, identifying at-risk projects, and creating dashboards for proactive action, resulting in continuous improvement of the portfolio's overall health over two years.Successfully revamped the Global Project Management Organization's (GPMO) resource hub, streamlining communication and access to project management assets and training, resulting in a user-friendly and efficient platform for PMs and PgMs to find the assets they need quickly.Consistently provided advisory support to the Project Management Office Council in all areas of addressing administrative and operational management of global PMO delivery assets.Recognized for successfully creating and implementing an innovative process improvement plan that removed end-of-life training in the project management onboarding process, saving the company at least $3k per Project/Program Manager new hire.Served as a PM SME to the Software Engineering Change Management teams, tasked with transforming project management tools, with a focus on developing a new project status reporting tool.Provided in-depth review and maintenance of documentation on best practices for all PMO processes while providing educational webinars on key compliance areas. Show less Provided program management oversight for enterprise level accounts via leading and managing services, PMs, and technical resources to deliver PDI and Optimization services across the customer's Security portfolio and industrial network.Successfully developed, fostered, and maintained trusted advisor relationships with customer leadership while facilitating the ability to drive toward desired business outcomes.Effectively managed security portfolio financials while collaborating with account leadership to forecast future customer needs.Skillfully coordinated account wide quarterly business reviews and contributed to strategic account planning with account leadership.Demonstrated broad skills in leading all aspects of account communication and coordination of multiple meetings and technical workshops concurrently.Functioned as the Program Manager for a $1.79M global SDWAN deployment.Provided program management leadership and transition support for new account Program Leadership onboarding.Recognized for successfully standardizing the subscription delivery processes across customer technologies.Provided broad support of renewal of services scoping and customer transition to the Business-Critical Services Delivery model.Successfully established a governance structure, significantly contributing to the successful exit from a year+ long Customer Assurance Program (CAP) case: 4 CAP relief PIDs, combined cost budget of ~ $800k.Managed and oversaw all aspects of Security Program financials (Total revenue budget of ~ $5,160,000).Displayed exceptional conflict management skills in collecting all stakeholder concerns and identifying paths forward.Provided resource performance management, coaching, and effective onboarding of technical and CX Center resources.Honorably nominated, by GES PMO Leadership, to support a Team and Culture committee. Show less

  • Competitive Intelligence Analyst

    Aug 2022 - Dec 2022

  • Program Manager, Americas Technology Transformation Group

    Feb 2020 - Jul 2022

  • GES West Portfolio Manager and Project Manager

    Jun 2020 - Feb 2021

  • Advanced Services Security Program Manager

    Apr 2017 - Jan 2020

  • Security Project Manager

    May 2015 - Apr 2017
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  Oic advisors

  Jun 2023 - Feb 2024

  Consultant
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  Mgh equipment, llc

  Jan 2024 - now

  Co-owner / manager

  MGH Equipment LLC, established in 2011, is a family owned distributorship located in Okanogan, WA. We distribute parts, tractors and equipment in the Western US and Canada for Antonio Carraro SPA, and Olmi Srl. We represent the most effective specialty orchard and vineyard tractors and equipment in the world. We are dedicated to providing the best possible level of service to our dealers and to building the Antonio Carraro and Olmi brands in North America.