Experience

• 

  Vodafone

  Oct 2006 - Apr 2008

  PRIMARY RESPONSIBILITIESAnswer phones and respond to customer requests.Sell product and place customer orders in computer system.Provide customers with product and service information.Upsell products and services.Transfer customer calls to appropriate staff.Identify, research, and resolve customer issues using the computer system.Follow-up on customer inquires not immediately resolved.Complete call logs and reports.Research billing issues.Research misapplied payments.Recognize, document and alert the supervisor of trends in customer calls.Recommend process improvements.Other duties as assigned. ADDITIONAL RESPONSIBILITIESProvide on-the-job training for new employees.Generate customer thank you letters. Show less

  • Collection Support Specialist

    Oct 2007 - Apr 2008

  • Customer Service Representative

    Oct 2006 - Oct 2007
• 

  Te data

  May 2008 - Mar 2013

  Retail technical support engineer

  Main duties. • Performing CSO daily tasks of technical issues using established performance tools procedures• Handling customer site technical and new installation visits as well. • Customer oriented able to well serve TE Data ADSL customers. • Perform Tasks and procedures related to systems updates for new customers Pending installation and old Customers. • Managing daily CPE stock report. • Configuring ADSL CPE and other configuration; wireless…etc., • Analyzing, identifying errors & creating tickets for any other related escalation to handle customer problems. • Updating existing tickets for CSO visitors (customers). • Reporting to CSO or visit senior.• Daily status reportsOther duties:• Beta testing for different CPE’s configuration application “motive”• GPON – ONT installation• Creating presentations and illustration for the team benefits• Developing and designing application to assist daily stock activates Show less

• 

  Te data

  Jan 2019 - now

  Retail technical support supervisor.
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  Telecom egypt

  Oct 2021 - now

  Retail technical support section head