Yande Chilufya

Experience

• 

  Google Developer Students Club

  Sept 2023 - Aug 2024

  Social Media Manager

  As the social media manager for GDSC, I advertised our events on various social media platforms and kept the community up to date with our various events.

• 

  Probase Group

  Dec 2023 - Mar 2024

  Cyber Security Analyst
• 

  Zambia Research and Education Network

  Jan 2025 - now

  NOC intern

  - Managed service desk operations, ensuring timely responses to emails, messages, and calls. - Monitored, documented, and reported major network outages, including power failures, equipment failures, and fiber breaks. - Provided real-time updates to member institutions via official communication channels. - Diagnosed and resolved network issues while categorizing and prioritizing service desk queries. - Advised users on troubleshooting steps and escalated unresolved issues to higher support levels. - Compiled and analyzed weekly and monthly reports on network performance and service desk activities. - Conducted proactive outreach to member institutions to assess service quality and improve support. Show less