Experience

• 

  Currys coe, s.r.o.

  Nov 2010 - May 2016

  I was reviewing as-is processes, consulting them with business partners and ploting to-be processes in order to match business needs, increase efficiency and ensure compliance with audit outcomes.- Designing new processes with respect to audit and business requirements- Facilitating workshops on process mapping- Responsible for transitions of activities between Shared Service Centres- Creation of transition plan, risk management- Chairing/participating on project calls- Reporting against plan and escalating where necessary- Ensuring all process documentation is being ready and approved on time- Ensuring system requirements are met on time - Coordination of testing of systems- Coordination of training for new processes Show less I supported HR transition project, acquired new responsibilities into HRSSC from UK and landed new recruitment processes which meant development of the actual team of 4 FTEs to 13 FTEs within 6 months.General responsibilities:- Organizing and developing cross-cultural team of 13 FTEs (HR Recruitment Team and Health & Safety team)- Communication/Relationship building with UK Business Partners, main point of contact for all key stakeholders- Analysing existing processes and identifying process improvements- New processes implementation, transition of new activities, supporting ongoing projects- Effectively leading team to maximize individual and team performance- Couching team members to facilitate ongoing improvements within the team and providing regular feedback to the team- Encouraging HR administrators to escalate relevant issues where appropriate- Completing Personal Development Reviews (PDRs) with the team members - Recruitment and induction of new team members Show less I helped the team to smoothly move onto the new system platform (SAP). I also introduced automated reports which provided ongoing performance figures and allowed to provide personalized feedback.General responsibilities:- Organizing and developing team of 15-20 FTEs- Creating an environment fostering smooth process operations- Leading team to achieve (and quality control of) agreed SLAs- Workload control ensuring all the issues are solved promptly- Reporting of workload and target accomplishments- Monitoring performance, productivity, quality and issues of team- Providing internal customers with relevant reports/information relating to escalated issues- Analyzing existing processes and identifying process improvements- Conducting regular or interim Performance & Development Reviews with each team member and creating Personal Development Plans- Providing regular couching and feedback to the team- Ensuring effective management of resources in core times with the flexibility to meet business demands- Recruitment and induction of new team members Show less I've run a project which allowed the team to identify fraudulent card payments more efficiently with less time spent on the activity.- Leading project focused on Card Fraud Prevention efficiency- Member of a Project team auditing AR procedures- Back up for Specialists and Team leader- First point of contact within the team- Ensuring store queries and escalations are handled correctly and promptly through to appropriate resolution- Reviewing and completing training plans with members of the team- Daily planning- Reporting- Assisting the team to reach its SLAs Show less

  • HRSSC Project Lead

    Mar 2016 - May 2016

  • HR Administration Team Leader

    Apr 2015 - Feb 2016

  • Processing Team Leader

    Jul 2014 - Mar 2015

  • Credit Support Senior

    Sept 2013 - Jun 2014

  • Credit Support Associate

    Feb 2011 - Aug 2013

  • Customer Support Associate

    Nov 2010 - Jan 2011
• 

  Shockworks

  Jun 2016 - Dec 2018

  Project manager

  I introduced a more data-driven culture by bringing new products, processes, KPIs, and reporting. By launching new products I increased client base. I always focused onto achieving sustainable growth strategies. I helped several e-shops to expand across czech borders and led the agency to be more efficient.- Managing Ops teams (Development, Marketing, Support, Backoffice)- Creating marketing strategies/plans for clients, managing marketing projects/campaigns ensuring everything is completed on time and of great quality for our clients- Bringing innovations for clients and managing projects of e-shop development or new features implementation- Communication with clients, analyzing their situation and solving their problems- Being part of the sales team and picking up client’s demands and ideas and providing recommendations- Finding passionate Shockworkers who would love to join our growing agency- Cashflow management Show less

• 

  Sabbatical

  Jan 2019 - Jul 2019

  Sabbatical
• 

  Seyfor

  Aug 2019 - now

  Product manager, idoklad

  Building a cloud-based application and mobile app; iDoklad, with a goal of being first choice when speaking about having business finances in order.- Managing the Agile team- Delivered extensive redesign of Web application focusing on conversion rate, built on new, modern tech stack allowing the team to deliver faster- Delivered complete redesign of Mobile app (iOS and Android)- Active participation in brand identity redesing and brand tonality- Turned iDoklad mobile app into self-service app without need of accessing Web application- Increased rating of mobile app from <3 to 4,5* (out of 5*) in iOS and Android- Maintanting Customer Satisfaction at the product excellence levels Show less