Experience

• 

  Rmco ltd

  Jan 2003 - now

  Owner
• 

  Caci sophron

  May 2003 - Jan 2006

  Technical consultant
• 

  Caci

  Jan 2006 - Mar 2017

  Technical consultant
• 

  Vodafone nederland

  Jan 2006 - Jan 2012

  Technical SPOC for Vodafone NL (Chordiant CDM). Supporting Customer Value Management programme through the implementation of real-time customer decisioning. Responsible for the delivery of multi-channel inbound/outbound Next Best Activities for the consumer base.Delivery of real-time retention optimisation for the enterprise base. Infrastructure/Channel architect for customer lifecycle management programe (Unica Affinium)

  • Technical Consultant

    Jan 2007 - Jan 2012

  • Marketing Solutions Technical Consultant

    Jan 2006 - Jan 2007
• 

  Eircom

  Sept 2008 - Dec 2008

  Technical consultant

  Development of integrated reporting dashboard analysing broadband product penetration within the consumer base.

• 

  Orange

  Feb 2009 - Apr 2009

  Technical consultant

  Technical review of current ‘ASIS’ and ‘TOBE’ capabilities with a view to implementation of new CMS system.

• 

  Vodafone

  Mar 2012 - Jun 2012

  Cvm consultant

  Delivered impact analysis capability of tariff migrations for the consumer base. Providing deep dive analysis of optimised migrations by lifecycle, channel and price-point.

• 

  William hill

  Jul 2012 - May 2013

  Technical consultant

  Lead role in the integration of new Neolane marketing platform. Development of best practice approach to multi-channel campaigns. Platform configuration and customisation to support business reporting.

• 

  Chelsea football club

  Jan 2014 - Mar 2014

  Senior technical consultant

  New digital platform deployment. Responsible for the implementation of a new Neolane platform and integration to Adobe Web Analytics. Client support and best practice advice for multi-channel campaigns.

• 

  Vodacom

  Mar 2014 - Mar 2017

  Senior cvm consultant

  Responsible for strategic planning and delivery of CVM real-time centralised decisioning capability.

• 

  Veon

  Jan 2017 - Dec 2017

  Cvm decisioning consultant
• 

  Cognicus ltd.

  Mar 2017 - now

  Cvm consultant
• 

  Adobe

  Jun 2018 - Jul 2020

  Campaign consultant
• 

  Du

  Aug 2020 - now

  • Director CVM

    May 2022 - now

  • CVM Architect

    Aug 2020 - Jun 2022