Experience

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  Dell

  Oct 2009 - Nov 2016

  Helpdesk specialist

  Delivered Advanced support to a large variety of daily applications like MS office, Browsers, SQL configurations and Windows (app crashing, slow performance, missing updates)Basic network troubleshooting for users, VPN and Local Area Connection issues.As "ATS" we received tickets from the helpdesk to contact the affected customer and resolve any issues they might have.User creation via Active Directory, password change, edit user groups and permissions.Resolve application and Windows performance issues. Show less

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  Ntt data services

  Dec 2016 - Jan 2018

  Helpdesk analyst

  Delivered Advanced support to a large variety of daily applications like MS office, Browsers, SQL configurations and Windows (app crashing, slow performance, missing updates)Basic network troubleshooting for users, VPN and Local Area Connection issues.As "ATS" we received tickets from the helpdesk to contact the affected customer and resolve any issues they might have.User creation via Active Directory, password change, edit user groups and permissions.Resolve application and Windows performance issues. Show less

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  Brink's panamá

  Aug 2018 - Dec 2020

  Dts security analyst

  Patch Management, Dedicated on Create Packages for Windows Critical Updates and Software Updates to deploy them via SCCM/BigFix to all the Brinks offices around US and Canada. (this was done in 2 to 3 Phases via Weekly Scheduled Changes)Usage of Mcafee Console, Carbon Black Console, Tenable and AirWatch.Patching in General, we used a Security networking tool called Tenable to scan computers and generate a report with vulnerabilities detected so we could apply the patches that are missing for the computers detected, or registry keys to turn off exploitable features.Patching Troubleshooting: Detect Issues with Failed Updates, verify setup logs for information to address the cause of failed installations.Patch testing: Before sending the patches, we were required to test them to make sure it would not affect any Legacy application or cause any performance issues in the computers. Show less

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  Dash bpo

  Feb 2021 - Aug 2021

  Information technology engineer

  • Office 365 Administration.• Powershell knowledge Basic SQL Server configuration and DB management.• Basic Physical Server Troubleshooting Hardware maintenance, either detecting issues or accessories with problems.• Sophos Console Management.• SCCM System Administrator (Implementation)• Virtual Machine management, HyperX, Azure, VirtualBox Fortinet Basic Firewall management.• Provided Tier 1 IT support to non-technical internal users through desk side support services under PCI environment. Show less

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  Ntt data services

  Nov 2021 - now

  Configuration specialist

  Focused on Deploying applications and Microsoft products updates to clients.- Verifying new updates released by Microsoft in order to prevent down times due to known issues.- Testing Microsoft Updates in Stages before rolling them out to the companies computers via SCCM and WS1.- Staging and testing applications via Intune/System Center and Workspace 1.- Troubleshooting applications updates failures and affected 3rd party applications affected by configuration changes- Basic application packaging troubleshooting via PS.- Weekly Communications with other company teams around the Globe in order to maintain system stability and new software changes.- Environment Vulnerability Remediation and Analysis for Windows Applications. Show less