Experience

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  Great lakes science center

  Jul 2008 - Jul 2015

  -Maintain an accurate calendar of all events, scheduled meetings and facility usages within the GLSC campus and on the surround areas, and alert/organize organization and contract staff as needed.-Work with GLSC contractors to maintain and provide additional supplies, maintenance and staffing for daily operations and events, as needed-Coordinate all staff safety and emergency training-Assist Director of Security and Facilities with building access control, safety planning and training, composing and maintaining annual fiscal year budgeting, Show less -Was responsible for scheduling all Guest Services Associates, in addition to maintaining the schedules of my Co-Supervisors-Maintaining all point of sales and information distribution for the Main Box Office, OMNIMAX Theater,SS. William G. Mather Steamship Museum, and Special Exhibition area-Compiled daily Revenue Reconciliation, Attendance, and Membership Sales Reports-Provided General Sales, Special Sales, Attendance and Revenue Comparison and Fiscal Year Comparison Reports as needed via TM Vista Back Office-Processed all Admissions Donation Request and improved processing system-Created new system for information distribution for all Guest Services Staff and Volunteers-Processed paperwork and lead "On Boarding" process, to include training and work progression for all Guest Services new hires and current staff-Maintained and assisted with creating TM Vista Front Office Sales Screens for Box Office-Maintained Main Box Office and SS. William G. Mather vaults, composed daily deposits, made, distributed, collected and balanced daily cash tills for Box Office and SS. William G, Mather (Seasonally) -Executed Emergency Evacuation Protocol as Floor Warden as needed Show less

  • Operations Coordinator

    May 2013 - Jul 2015

  • Guest Services Supervisor

    Nov 2010 - Jun 2013

  • Senior Guest Services Associate

    Apr 2010 - Nov 2010

  • Guest Services Associate

    Jul 2008 - Apr 2010
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  Cleveland museum of art

  Nov 2011 - now

  Visitor services associate

  Providing museum patrons with pertinent information about art collections, upcoming events,classes, and membershipsCreating, processing and managing sales, and membership accountsUp selling all special exhibitions, special events, memberships, Performing Arts Series, films, and concertsDirecting all incoming calls and incidents within the museum to the appropriate individual or personallyundertaking the task of assisting callers with any of their needs concerning the museum