Bishwadeep Dhar, CSPO®, CSM®, CPBA®

Experience

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  Infosys

  Aug 2011 - Apr 2015

  Business Analyst

  Primary Role: Business AnalystThe objective was to define, design and build an enterprise application to onboard retail customers digitally (Digital Customer Onboarding) and to handle the onboarding exceptions arising during the process using Finacle’s Industry leading retail banking solution for various multinational banks across geographies.Was also involved in simplifying and strengthening the end-to-end credit lifecycle for retail loans with Finacle’s enterprise loan origination solution Show less

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  Accenture

  May 2016 - Jul 2018

  Lead Business Analyst - Digital Transformation

  Roles and Responsibilities:1. Conduct and lead grooming and elaboration sessions with business stakeholders and SMEs to elicit, analyze, refine and provide decisive feedback on the business objectives, requirements and specifications of the enterprise application.2. Engage with process owners and SMEs to understand their as-is business processes (if any), identify scope for process improvement and finally gain consensus on the proposed To-be processes.3. Lead functional and business process design to create and refine case life-cycle designs and user views based on application requirements and specifications in an iterative and collaborative manner with multiple stakeholders.4. Prepare use cases and define user stories based on high level business requirement. Finally prioritize these user stories in consultation with Product owner, business SMEs and enabled decision maker.5. Provide functional expertise to the Delivery Team during user story hand-over and requirement clarification sessions thus establishing a common understanding of the requirements and specifications between the business users and delivery team.6. Design wireframes and business process diagrams like swim lanes and End-to-End Context diagrams.7. Organize and lead client demonstration of the working software at the end of every sprint.8. Provide functional walk-through of the application features and functionalities to business users and new delivery team members during various training sessions.9. Design and present conceptual process flow diagrams to the clients keeping an eye on the futuristic vision of the bank.10. Review the case work flow and application functionalities are behaving as per business expectation in the Development environment before code deployment. Show less

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  Honeywell

  Jul 2018 - Mar 2021

  Roles and Responsibilities:1. Socialize the concept of RPA and show-case deployed use-cases to Strategic Business Unit leaders.2. Conduct ideation Workshops (BOTATHON) with focused groups and process SMEs to understand their use-cases in detail and analyze feasibility with RPA. 3. Create and finalize RPA Business case document to elaborate on the process, high level scope, value proposition, Investments and Benefits along with business leaders and Automation CoE solution architects. 4. Present the finalized RPA Business cases to IT Chief Financial Officer (CFO) for budget approval thus leading to conversion into projects. 5. Ensure the RPA Intake process is streamlined and projects get deployed within the committed timelines by collaborating with business leaders, process SMEs and RPA program leaders.6. Work in a matrix environment with excellent interpersonal, business partnership, team building and all round leadership skills.7. Partner closely with engineering teams on business and functional areas to ensure RPA is adopted that would help drive business growth and productivity with focus on providing exceptional user experience. Show less Roles and Responsibilities:1. Conduct and lead grooming and elaboration sessions with the engineering and UX teams to elucidate and clarify business objectives, requirements and specifications of the proposed feature/solution thus establishing a common understanding between the business users and delivery team.2. Prepare use cases and define user stories based on high level business requirement. Finally prioritize these user stories in consultation with Product Marketing Manager.3. Engage in Product Management activities to determine new application features and planning for their release.4. Develop a solid understanding of customers’ (retailers) POS environment & systems.5. Perform competitive analysis to evaluate the strengths and weaknesses of competitor’s products and then define and prioritize product features accordingly. 6. Coordinate with Marketing and Product Management to understand macro and micro retail environment and needs.7. Organize and lead client demonstration of the product at the end of every sprint. Show less

  • Information Technology Business Partner- Digital Transformation

    Feb 2019 - Mar 2021

  • Senior Business Analyst - Product Management

    Jul 2018 - Jan 2019
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  Deutsche Bank

  Apr 2021 - May 2022

  Associate Vice President - IT Product Owner & Lead Business Functional Analyst

  Acted as an IT Product Owner and Lead BFA to define, design and build a bank-wide enterprise application that remediates unsuccessful transaction bookings received from the current and savings account sub-ledger systems. The developed application provides a possibility to store all such failed bookings. It provides features that enable the users (i.e. the bank employees) to look into these failed bookings so that they can further correct and re-book them accordingly.

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  Wells Fargo

  May 2022 - now

  1. Worked on the implementation and modernization of lending applications used by Small Business customers to apply for lending products.2. Worked on the roll-out and Go-Live of the Beneficial Owner project for capturing the relevant Beneficial Owner information pertaining to both Individual & Entity when Small Businesses apply for Business Lines of Credit products.

  • Vice President - Lead Digital Product Manager

    May 2024 - now

  • Senior Associate Vice President - Senior Digital Product Manager

    May 2022 - May 2024