Talk to sales Try for Free
Noura Adel

Noura Adel

Customer Service Representative for Etisalat UAE

Followers of Noura Adel2000 followers
location of Noura AdelCairo, Egypt

Connect with Noura Adel to Send Message

Connect

Connect with Noura Adel to Send Message

Connect

  • Timeline

  • About me

    Digital marketing team leader | Account Manager | Creative content writer & copywriter| junior voiceover| Quality assurance executive| customer service representative.

  • Education

    • Udacity

      2021 - 2021
      Nanodegree Digital Marketing

      - social media marketing. -Email marketing.-freelancing.

    • Sohag University

      2009 - 2014
      Bachelor of Commerce (B.Com.) Accounting good

      Activities and Societies: 2010, 2013,2014:"Enactus sohag university team,vice admin presentation section for 2013,a presentation member for the rest two years 2014:Career Development course "under the supervision of the ministry of communication and technology information" 2014:EDU Egypt course "ITI sohag 2013:NU100 competition for projects,Nile University,"Qatra project", public relation officer,research and development member 2013 :Computerizing Accounting 2012:Summer Training,Credit agricole bank,sohag Branch Creative, self-motivated, reliable and dynamic.Very good communication skills.Excellent at meeting deadlines. The ability of persuading .

  • Experience

    • Raya International Services

      Aug 2017 - May 2019
      Customer Service Representative for Etisalat UAE

      - response customer calls.-identify customer request and provide the requested information.- meet the requested KPI's and Account's target.

    • Up agency

      Jan 2019 - Oct 2022
      Content writer

    • Raya Contact Center

      May 2019 - Sept 2019
      Quality Assurance Executive for Etisalat UAE

      - monitoring account advisor calls to ensure quality standards.- prepare daily ,monthly and yearly reports for the account performance.-ensure ongoing compliance with quality requirements.-analyzes failures and potential failures to set action plans/preventive actions on weekly and monthly basis and communicates results to Account manager.-calibrates with all monitors and client.

    • Desinera

      Dec 2021 - Dec 2022
      Content Writer

    • Spot Agency

      Apr 2022 - May 2023
      Content Writer

    • Flex Agency

      May 2023 - Jul 2024

      • Team Leader

        Mar 2024 - Jul 2024

      • Content writer

        May 2023 - Mar 2024

    • StackDeans

      Apr 2024 - now
      Digital marketing teamleader

  • Licenses & Certifications

    • Digital marketing challenge track

      Egypt FWD
      Oct 2020

    • Summer internship

      Credit agricole bank sohag
      Jul 2012

    • Computerized accounting

      Sohag University
      Mar 2013

    • Career development course

      Ministry of Communications and Information Technology (MCIT), Egypt
      Feb 2015

    • Leadership trainning

      The American University in Cairo
      Feb 2010

    • General orientation training

      The British University in Egypt
      Feb 2012

    • EDU Egypt

      Ministry of Communications and Information Technology (MCIT), Egypt
      Mar 2014

    • The fundamentals of Digital Marketing

      Google
      Mar 2021
      View certificate certificate

  • Volunteer Experience

    • Presenter

      Issued by Enactus sohag university on Jan 2010
      Enactus sohag universityAssociated with Noura Adel