Noura Adel

Noura Adel

Customer Service Representative for Etisalat UAE

Followers of Noura Adel2000 followers
location of Noura AdelCairo, Egypt

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  • Timeline

  • About me

    Digital marketing team leader | Account Manager | Creative content writer & copywriter| junior voiceover| Quality assurance executive| customer service representative.

  • Education

    • Udacity

      2021 - 2021
      Nanodegree Digital Marketing

      - social media marketing. -Email marketing.-freelancing.

    • Sohag University

      2009 - 2014
      Bachelor of Commerce (B.Com.) Accounting good

      Activities and Societies: 2010, 2013,2014:"Enactus sohag university team,vice admin presentation section for 2013,a presentation member for the rest two years 2014:Career Development course "under the supervision of the ministry of communication and technology information" 2014:EDU Egypt course "ITI sohag 2013:NU100 competition for projects,Nile University,"Qatra project", public relation officer,research and development member 2013 :Computerizing Accounting 2012:Summer Training,Credit agricole bank,sohag Branch Creative, self-motivated, reliable and dynamic.Very good communication skills.Excellent at meeting deadlines. The ability of persuading .

  • Experience

    • Raya International Services

      Aug 2017 - May 2019
      Customer Service Representative for Etisalat UAE

      - response customer calls.-identify customer request and provide the requested information.- meet the requested KPI's and Account's target.

    • Up agency

      Jan 2019 - Oct 2022
      Content writer
    • Raya Contact Center

      May 2019 - Sept 2019
      Quality Assurance Executive for Etisalat UAE

      - monitoring account advisor calls to ensure quality standards.- prepare daily ,monthly and yearly reports for the account performance.-ensure ongoing compliance with quality requirements.-analyzes failures and potential failures to set action plans/preventive actions on weekly and monthly basis and communicates results to Account manager.-calibrates with all monitors and client.

    • Desinera

      Dec 2021 - Dec 2022
      Content Writer
    • Spot Agency

      Apr 2022 - May 2023
      Content Writer
    • Flex Agency

      May 2023 - Jul 2024
      • Team Leader

        Mar 2024 - Jul 2024
      • Content writer

        May 2023 - Mar 2024
    • StackDeans

      Apr 2024 - now
      Digital marketing teamleader
  • Licenses & Certifications

    • Digital marketing challenge track

      Egypt FWD
      Oct 2020
    • Summer internship

      Credit agricole bank sohag
      Jul 2012
    • Computerized accounting

      Sohag University
      Mar 2013
    • Career development course

      Ministry of Communications and Information Technology (MCIT), Egypt
      Feb 2015
    • Leadership trainning

      The American University in Cairo
      Feb 2010
    • General orientation training

      The British University in Egypt
      Feb 2012
    • EDU Egypt

      Ministry of Communications and Information Technology (MCIT), Egypt
      Mar 2014
    • The fundamentals of Digital Marketing

      Google
      Mar 2021
      View certificate certificate
  • Volunteer Experience

    • Presenter

      Issued by Enactus sohag university on Jan 2010
      Enactus sohag universityAssociated with Noura Adel