Ngoc Phan

Experience

• 

  Harvey Nash

  Apr 2005 - Jul 2010

  Team Leader

  DATA PROCESSING TEAM LEADERGDS Project: Processed raw documents into book-form or digital files using Adobe Frame Maker.• Contacted with client to exchange all issues related to the project.• Allocated human resource to ensure project timeline and quality.• Prepared periodical performance reports.CALL CENTER TEAM LEADERNestlé Project: Market Research & CRM• Involved in building up the project: IP Phone System, Call Management System, Consumer Relationship Management System.• Managed and allocated team member.• Analyzed database to prepare report.• Trained new staff.HT Mobile Project: Customer Service• Handled customers’ question, request and complaint during their HT Mobile service usage in English line.• Prepared report: Call Quality Report, Case Management, Staff Performance.• Scheduled staffs’ working time.• Ensured sufficient and precise information provide for customer.• Ensured high quality customer service. Show less

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  Viet Tinh Anh JSC - My Kingdom Toy Shops

  Aug 2010 - Jan 2013

  Product Manager

  Responsible for SIKU, BRUDER, SCHLEICH, RAVENSBURGER. Direct report to Marketing Manager.• Worked with foreign partners to learn how to develop their brands in Vietnam, placed orders and called for marketing supports.• Built and enhanced brand recognition.• Developed marketing plans, balanced marketing budget and kept track of sales to achieve brand target.• Collaborated with service agencies to implement marketing campaigns. Managed timeline and effectiveness delivered by agencies.Achievement: Successfully launched and maintained growing sales of almost the brands over the years. SIKU and BRUDER are core brands of Boy category at the present. Show less

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  Viet Tinh Anh JSC - My Kingdom Toy Shops

  Jun 2013 - now

  • Keep track of sales to ensure revenue run rate. Alert responsible persons if they are behind the target.• Keep track of stock to ensure month coverage under control.• Manage promotion schemes for all accounts.• Analyze data and make reports for internal and external requirements.• Work with departments to get all the marketing tasks done.• Closely work with IT to take full advantage of current systems for daily work.• Collaborate with departments for marketing-related process digitalization.Achievement: Successfully built a team to provide smooth and timely marketing processes, provide accurate figures to help marketing team with proper decisions. Show less Responsible for LEGO, SIKU, SCHLEICH, RASTAR and other boy brands.• Coordinated with foreign partners to place orders, exchanged information, negotiated best price and marketing support for Vietnam.• Analyzed database and prepared weekly/ monthly/ quarterly and yearly reports for both internal and external presentation.• Kept track of sales and assists Category Manager in budget balance and campaign timeline.• Supervised and ensured smooth internal team processes.Achievement: Contributed a part to the business expansion (more than 30% growth every year, opened 150th store, explored new categories to add to portfolio). Show less

  • Marketing Operations Manager

    Apr 2018 - now

  • Retail Demand Planning Manager

    Apr 2016 - Apr 2018

  • Assistant to Category Manager

    Jun 2013 - Apr 2016