Talk to sales Try for Free
Francis Ugay

Francis Ugay

Technical Support

Followers of Francis Ugay280 followers
location of Francis UgayMetro Manila, National Capital Region, Philippines

Connect with Francis Ugay to Send Message

Connect

Connect with Francis Ugay to Send Message

Connect

  • Timeline

  • About me

    Customer Systems Engineer at Reed Elsevier Philippines

  • Education

    • Polytechnic University of the Philippines

      2002 - 2006
      BS in Broadcast Communication Communication, Journalism, and Related Programs

      Activities and Societies: College Editors Guild of the Philippines (CEGP), Alyansa ng Kabataang Mamamahayag (AKM-PUP) Concentration on Journalism and/or Mass Communication.

    • Polytechnic University of the Philippines

      2002 - 2006
      Bachelor of Science (BS) in Broadcast Communication Mass Communication/Media Studies

      Activities and Societies: College Editors Guild of the Philippines Editor for official student publication of PUP.

  • Experience

    • West Corporation

      Jun 2012 - Jun 2015
      Technical Support

      Works as technical assistance by phone. Identify cause of technical problem and employ logical solutions to resolve the concern.

    • Freelance

      Jan 2014 - now
      Web Content Writer

      Writes quality content for digital platforms. Non-discriminatory when it comes to genre, topic, and advocacies and produces well-researched and well-written contents. Writes on a flexible schedule and allows buffer period for review and editing.

    • Atos IT Solutions and Services A/S

      Aug 2015 - Jan 2018
      Technical Helpdesk Analyst

      Provides technical assistance on both software and hardware issues of IT Solutions subscribing clients. Responsible for an immediate solutions to stores employing Retail Technology Solutions (RTS) where business is fast-paced and susceptible to technical problems on its day-to-day operations.

    • Web Outreach Team

      Sept 2015 - Feb 2022
      Web Content Writer

      Writes well-researched web content for digital marketing purposes. Writes for Web Outreach Team's prospective clients and fulfill client's specification of content.

    • Reed Elsevier Philippines

      Jan 2018 - now

      • Customer Systems Engineer

        Sept 2022 - now

      • Tech Support

        Jan 2018 - Sept 2022

    • Lightning Sharks

      Jan 2022 - now
      Link Building Writer

      Works as external consultant and writes content for designated clientele.

  • Licenses & Certifications