Tholakele Ntsele

Experience

• 

  Edgars

  Dec 2012 - Feb 2013

  Sales assistance

  Customer care assistance and shop navigator, stocking shelves with merchandise • Reporting problems to the supervisor within establish guidelines, particular brands attaching price tags on merchandise and keeping up to date with special promotion

• 

  A Merchants A Dimension Data Company

  Jul 2020 - Mar 2022

  Customer Service Representative

  Always provide an excellent customer service and ensure customer satisfaction.• Escalations of queries and providing feedbacks regarding escalated queries in real time.• Maintaining customer service standards in a highly pressurized environment• Accurate data capturing and updating of customer information electronically/telephonically.• Self-service’s assist

• 

  Merchants

  Feb 2022 - now

  Improve agents performance making sure they reach their KPI call listening and coaching them on the process continue improve on their great workContinually listens to live calls to identify any gaps to be remedied through the training experienceassist on product and systems knowledge

  • Customer experience Associate

    Apr 2023 - now

  • Coach

    Feb 2022 - now