David Burdette

Experience

• 

  Quality Food Centers, Inc.

  Jul 1992 - Jul 2003

  Seafood Manager

  This position required excellent customer service and communication skills, a positive attitude, and flexibility in scheduling and managing work schedules. It also required skill in retail merchandising, an eye for quality in packaging and presentation, the ability to work with the public to sell products through suggestions, and to provide preparation advice to customers.

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  Peltram Plumbing, Inc.

  Jan 2004 - Nov 2010

  Plumber/Residential

  Experienced in the installation of new construction residential plumbing systems from beginning to completion. Worked independently as well as in team environments. Took pride in my work and applied organizational and follow-up skills to ensure quality service and customer satisfaction.

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  DSHS - Western State Hospital

  Dec 2012 - Apr 2013

  IT Help Desk/Telephony Support Intern

  The following objectives, set forth by the IT manager, were accomplished during my internship at Western State Hospital:Gained practical experience in day-to-day operation of the IT Help Desk, including the following tasks:• Interacted with sometimes frustrated customers.• Via the telephone, trained customers on basic computer usage.• Input trouble tickets into work order database.• Troubleshoot/solve issues such as: o User logon issues; resetting passwords. o Locked PC. o User printer issues. o Software application issues. o Network connectivity issue. o General PC questions.Gained practical hands-on experience in Telephony Support, including the following tasks:• Inventory control procedures.• Hardware moves and installations.• Networking issues.• Troubleshooting procedures. Show less

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  Apex Systems, Inc.

  Jul 2013 - now

  Technical Services Analyst

  • Performs installations, moves, additions and changes for various technologies as needed.• Provides technical support (Tier 1 and 2) and guidance to users through advisory support and publication of documentation.• Performs asset tagging and software license tracking for all desktop and other technologies and enters assets into tracking system.• Maintains accurate documentation for all devices consistent with policies.• Follows system-wide workstation and integration standards, policies and procedures.• Works with other IT technical staff as needed on related projects.• Excellent consultative and communication skills, analytic ability, decisiveness, strong judgment, and the ability to work effectively with business users, IT peers, management, and vendors. Show less